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pipesandcigars.com great customer service!
Placed an order from pipesandcigars.com a few days ago. Shipment came in yesterday, and there was a mix up. I received a tin of SG Choc flake instead of Squadron Leader. I wasn't really bothered by this, I figured what they heck I get a new blend to try! Anyways I decided to email pandc and just to let them know there was a little mix up in my order and I wasnt bothered by the mix up. Well, I received an email today stating that a tin of squadron leader was on its way to me and that I could keep the tin of chocolate flake for the trouble!
I must say, I was blown away at this for sure!
Figured I'd let ya brothers know about this. An excellent gesture indeed!
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Victory needs no explanation, defeat allows none.
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