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Cigar.com customer service - Tell me what you think
I ordered the small humidor package a couple of weeks ago from Cigar.com. It included 3 RP 1990, 3 Gurkha Regents, 3 Monti Whites, and 3 Graycliff Professionales, plust a 20 count humi and a cutter, all for $50. This was my first order w/ Cigar.com, and while most of their prices are pretty bad, I thought this was a decent deal, especially w/ the Graycliffs included, which can easily go for $15 a piece elsewhere. I'd had the originals and liked them, so I was anxious to try the blue label. When the package arrived, however, everything was in tact except the professionals were absent and the red labelled originals were included in their place. I wrote a short email explaining that I appreciated the good deal and recognized that there was no MSRP difference between the Original and the Professional, but that I had honestly placed the order mainly b/c I was excited to try a few of the blue labels. I got a polite email back about a day or two later, apologizing for the mix up and instructing me to notify him (the customer service guy) after placing my next order so a few of the blue labels could be included in my shipment. While this is appreciated, I don't know how I feel about it. Should I have to place a new order to get what I ordered to begin with (especially when Cigar.com's prices are so inflated on most things)? As it is, I'll probably order a single so I can get the 3 blue labels, but it seems to me like maybe they should just send the cigars they were supposed to have sent in the first place. What do you guys think?
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