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Re: Cigar.com customer service - Tell me what you think
I just did a quick peek at the site, and I did not notice a disclaimer stating that items may be substituted without notice. If they don't have that disclaimer posted somewhere along the route to ordering the sampler, I'd ask them to send what you should have received originally, and pay for the shipping back on the ones you did not order. Of course if you talk to the customer service guy enough, or possibly a supervisor, they may be willing to let you keep what you have at no charge, as well as shipping out what you originally ordered.
When he stated that they would send them out with your next order, that may not have been an attempt to "bait and switch", though it is awfully close, which is illegal. Call back and let them know that at this point you're not interested in placing another order until/unless they can rectify the original order to your satisfaction.
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