I don't care if the small print says that the company reserves the right to substitute. Either you get what you ordered, or you agree to the substitution on a case-by-case basis. (as long as it's not a freebie). I take a hard line on stuff like this, and I have the time to dispute it forever. A lot of people don't feel as I do, which is fine. But I assure you, I would get satisfaction one way or another for any like incident, even if it meant going though the hassle of shipping back the product and disputing the credit card charge.
And yes, I've been known to cut off my nose to spite my face.
