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Originally Posted by sepia5
CrazyFool - Thanks for the PM info. I hit you back w/ a PM as well.
Here's the email I sent back to their customer service guy:
Tim,
Sorry I'm just getting back to you - i've been on the road for the past week or so. I appreciate the offer for the Professionales w/ my next order, but at the same time I feel like I shouldn't have to place another order to get what I ordered in the first place. I would have no problem returning the Originals which were erroneously included in my first order, so long as I'm not responsible for shipping charges, but to require me to make an additional purchase to get the cigars I wanted/ordered seems a bit like "bait and switch." This is my first dealing w/ Cigar.com (I saw one of your ads on the Top25Cigars.com webpage), and I thought the package I ordered was a good deal, but only if I get the cigars I was seeking. Thanks again for your timely response to my initial email and your continued help.
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Good, polite and to the point... hopefully they respond in a similar fashion and rectify the situation...