[TU09]

Originally Posted by Teninx

I don't care if the small print says that the company reserves the right to substitute. Either you get what you ordered, or you agree to the substitution on a case-by-case basis. (as long as it's not a freebie). I take a hard line on stuff like this, and I have the time to dispute it forever. A lot of people don't feel as I do, which is fine. But I assure you, I would get satisfaction one way or another for any like incident, even if it meant going though the hassle of shipping back the product and disputing the credit card charge.

And yes, I've been known to cut off my nose to spite my face.

I agree entirely. The small print means very little to me, if it comes into play then the retailer already screwed up and I would be seeking satisfaction. I am surprised that a retailer like cigar.com doesn't know that many customers (such as myself) would view an offer to include my original order with my next as very insulting and totally unacceptable. When ordering online, retailers have to be held to the same standards we would expect at a large B&M. Given the lack of a physical presence, this often means hassling with e-mail and phone calls but it is important that they be held accountable.