[sepia5]

So here's the email I got back:

Gene, *** My name is actually GRAHAM ***

This was a picking error - the way we handle these errors is by offering to include the correct cigars on the customer's next order. The way most cigar companies handle these issues is to send out charged replacements and a return label to send back the incorrect ones. Once the incorrect cigars are returned to inventory, the customer's card is refunded.

I wanted to avoid all that and let you keep the incorrect ones and in order to save on shipping costs, send out the correct ones on your next order. That means you get to keep the two Originals for free. However, I understand your point and I can ship the Professionales out to you immediately using the method employed by other companies, that is sending charged replacements and a return label to send back the incorrect ones. Of course, once the Originals are returned we will refund your card.

Please let me know if you have any questions or concerns. Looking forward to hearing from you soon.



So at the end of the day, maybe I should just try to find something else for a decent price that I've been wanting to try and not hassle w/ having to repackage cigars and drop them at the post office. I guess either resolution is fair enough, but this happened once before when dealing w/ another online retailer, and that shop simply sent me the cigars that were supposed to have been sent, no questions asked, no returns necessary. Then again, the error didn't involve pricey Graycliff's that time. Thanks for all the advice guys and gals!