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Re: Cigar.com customer service - Tell me what you think
My response would be something of this nature:
Dear Mr. X
I can certainly understand the occurance of a picking error. I am hoping that what sets your company apart from 'most cigar companies' and makes you worthy of my continued patronage is your willingness to make good the error with minimal difficulty on my part. First of all, I accept no responsibility for any shipping costs of incorrect items. Secondly, I do not accept the premise that I must place another order with your company in order to rectify your mistake on this order. What I want you to do is send me the cigars that I originally contracted for, plus a prepaid shipping lable for the incorrect items. Upon receipt, I will immediatly return the wrong cigars.
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Ramsey: How do you like that cigar?
Hunter: It's good, sir.
Ramsey: Well, don't like it too much. They're more expensive than drugs.
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