Big thumbs up to Heartfelt for taking care of a problem with my Palio

[CigarLover2009]

I ordered a Palio cutter last week from Heartfelt, and it arrived Monday. Unfortunately the cutter was a bit scuffed up, probably the result of some random events in production or something like that (it came in a soft-lined case, so it didn't happen during shipping to me). I emailed David at Heartfelt that day, and he told me that he would have a replacement out to me the next morning. He shipped it before I even had a chance to go to the post office and send the blemished one back!

The replacement arrived today in excellent shape .

The Palio works wonderfully and Heartfelt receives major props in my book for resolving a problem that quickly. In addition to the cutter, I've also bought some beads and two Oust fans for my future coolador. All my transactions with them have been great, with good prices and fast shipping.

For those who aren't customers of Heartfelt, I definitely suggest giving them a try.

[Lexxxus]

Had my first dealings with Dave & HF this week and he is a terrific guy... great knowledge and useful advice.

I highly recommend Heartfelt!