Broken Xikar Cutter: This ever happened to you?

[XIKAR]

Thanks for the great compliments on the customer service guys. You can snap that back together, but if you are not happy with that, just register it and send it in. We will get you another one right away. I do recommend paying the extra couple of dollars for tracking just to make sure the Post Office delivers. All the information on registering your product is at xikar.com on the warranty page.

[baddddmonkey]

Originally Posted by XIKAR

Thanks for the great compliments on the customer service guys. You can snap that back together, but if you are not happy with that, just register it and send it in. We will get you another one right away. I do recommend paying the extra couple of dollars for tracking just to make sure the Post Office delivers. All the information on registering your product is at xikar.com on the warranty page.

I had tried to snap those pieces back together, but they wouldn't snap back. They would not even stay. But, I had already sent mine in awhile back and got a new one within 12 days of sending it. Excellent service though, definately a customer for life.

[AK Hal]

At the shop I used to work in, we had an "exotic wood" one do the same thing, it was sent back and returned promptly, so no matter the investment level, they have proved held their own.

I wish I coud say the same for Colibri
AK Hal

[AspiringGent]

Glad to hear that Xikar's customer service is top notch, as I plan on ordering a few things in the future for gifts. Really though, my $3 cutter has served me really well up to now.

[orca99usa]

Wow, didn't know they used plastic on their cutters, they look solid, hard wood or metals.

I got an X1 in a CI deal a couple of weeks ago. For the usual price of the cutter alone I got the cutter plus a Tatuaje, Man O War and Graycliff Double Espresso. Mine has plastic trim, looks maroon. I love the cutter. It's my first premium cutter and I see what all the fuss is about.

[6clicks]

I'm pleaseed to report that my new replacement cutter arrived today along with the nice leather case (under separate cover) that they promised for registering. Very nice smooth operation and clean cuts. I'm quite satisfied.