Broken Xikar Cutter: This ever happened to you?

[baddddmonkey]

Last night, I was cutting one of my first Tatuaje Havana with my Xikar Cutter. After a nice clean cut, I noticed one of the side panels was loose. When I turned the cutter over to look at it, the pieces fell off!

Now, don't get me wrong....I love my Xikar cutter. I was mostly disappointed because now, I'm going to have to use my cheap plastic cutter while I send mine to get it fixed. I bet I can fix it with super glue, but I'd rather have the pro's at Xikar, Inc. do it. Thankfully they have a lifetime warranty on it...Seeing as I've only had mine less than 3 months.

[slyder]

I was gonna say if you wanted to make it look like the other xikars you could drill out the plastic and get ahold of some aluminum rivets (not pop rivets) and hammer em in. I actually have some but i think they are too big...those are like an 1/8" hole aint they?

[slyder]

sorry i thought that was broke....i didnt see that the studs fit inside the holes on the other side. Hell Id just glue it or use a dab of epoxy in each hole....thats all xikar is gonna do...unless they give you a new one.

[karmaz00]

send it back they have been known to give a new one...there pretty good that way

[ssutton219]

Originally Posted by karmaz00

send it back they have been known to give a new one...there pretty good that way

Thats what they have done with all the cutters I have sent them.


Wont take too long either!




Shawn

[ashmaster]

Originally Posted by karmaz00

send it back they have been known to give a new one...there pretty good that way

Sent mine in after 2 years...they sent me a new one, took about 10 business days.

Great customer service!

[SMOKE20]

That sucks ,am. hopefully xicar hooks you up with a new one

[Doogie]

Originally Posted by ashmaster

Sent mine in after 2 years...they sent me a new one, took about 10 business days.

Great customer service!

glad to hear that they back thier product

[SixPackSunday]

theyll probably just send a new one. Xikars customer service is second to none.

[Nickerson]

Wow, didn't know they used plastic on their cutters, they look solid, hard wood or metals.

They are expensive! The only one I think is good looking is the one that is all silver/chrome.

Gold is nice too!

[Oxman]

Mine fell out of my hand as I was getting it out of my pocket today. It was like fireworks when it hit the linoleum floor; pieces went everywhere. I don't even know where to send it, much less how much it will cost for packaging, shipment tracking, etc. I just threw the pieces in the trash and chalked it up to experience.

[helmet]

Originally Posted by Oxman

Mine fell out of my hand as I was getting it out of my pocket today. It was like fireworks when it hit the linoleum floor; pieces went everywhere. I don't even know where to send it, much less how much it will cost for packaging, shipment tracking, etc. I just threw the pieces in the trash and chalked it up to experience.

?

[cleggstore]

Originally Posted by Nickerson

Wow, didn't know they used plastic on their cutters, they look solid, hard wood or metals.

The XI2s are supposedly fiberglass which would explain the handle popping off at impact.

David

[fiddlegrin]

Originally Posted by SixPackSunday

theyll probably just send a new one. Xikars customer service is second to none.

+1 =.02

[azpostal]

I've never seen that before, but as others have said Xikars customer service is great.