Puff Cigar Discussion Forums

92hatchattack · 08-12-2009, 09:24 PM

I hat to say it, as usualy im not one to bitch about a product to much, but i am really disapointed in my xi3 redwood cutter. The first one I had lasted all of two weeks before the locking mechanism jammed shut and would not open. While customer service promptly took it back and replaced it in about 2 weeks, the second one i have gotten has a very harsh working mechanism. Is is not smooth at all. Sometimes it wont even spring all the way open on its own power, and since it gets stuck the feel of the cut is not smooth at all.

Its a real shame really. Such a nice peice and seemingly great look and design, and when they do work well it cuts great but i just seem to be having too many issues. And while i knw i could probaly send it back and get another id hate to be that bitchy customer, and at this point im thinking i may just end up in the same situation again.

Blah.. its a nice show cutter, but maybe its time for a Palio. I dont know.. pretty bumbed about it cause it it would just work right id would be super!

SMOKE20 · 08-12-2009, 09:27 PM

That sucks man, sorry to hear that. I love mone but I have to say that I have a wolf v cutter and i am loving it

ara806 · 08-12-2009, 09:45 PM

I would e-mail xikar. They have awesome customer service.

92hatchattack · 08-12-2009, 10:55 PM

anyone think the mechanism will just smooth out over time with some use?

Hot Stuff x · 08-13-2009, 01:03 AM

Quote:

Originally Posted by 92hatchattack

anyone think the mechanism will just smooth out over time with some use?

Yes. Mine was stiff when new but works pretty smoothly now. Play with it a while and you should see a difference soon.

You could put a drop of light machine oil (like 3-in-1 or hair clipper oil) at the pivot point and release mechanism to make it work smoother, but keep the oil away from the blades so you don't get any on your 'gars.

tx_tuff · 08-13-2009, 05:41 AM

I had a problem with mine, but to me it seemed like it was sticking at the top of the blades, like they where rubbing hard together or just one of them rubbing the case. I tried everything to loosen it up and make it run smooth with no luck. So like you did I sent it back for a fix, they sent me a new one.

I know you have sent it back once already but I would send it back a 2nd time. It may seem like a pain but they will take care of you and they cost to much to just keep it like that.

Whatever you decide, good luck!

Cigary · 08-13-2009, 06:06 AM

Xikar is a good company,,,if anything send it back and let them take a look at it. If it doesn't work right trust me, they will replace with no questions asked. They want you to be happy with their product because they need repeat business like any good store. You are doing them a big favor or else you won't be buying anything from them in the future,,,am I right?

Rubix^3 · 08-13-2009, 08:44 AM

Yeah, I would encourage you to send it back a second time. Your not a bitchy customer, just a guy who wants the Xikar cutter that it is usually known for. You're just having a string of bad luck here. I have had mine for about 1 1/2 yrs now and it works well still.

XIKAR · 08-13-2009, 05:23 PM

Hatch,

Let me pull one off the shelf for you here, test it, and make sure that it is the quality that you and everyone else expect from XIKAR. This is not something I see often with XIKAR users and would love to make things right with you. Just send me a message letting me know where to send it.

tx_tuff · 08-13-2009, 05:29 PM

Quote:

Originally Posted by XIKAR

Hatch,

Let me pull one off the shelf for you here, test it, and make sure that it is the quality that you and everyone else expect from XIKAR. This is not something I see often with XIKAR users and would love to make things right with you. Just send me a message letting me know where to send it.

Awesome, this is what I have come to expect from Xikar. You always took care of the members on CiagrLive and I have seen you do the same around here. Thank you very much.

mc2712 · 08-14-2009, 01:02 PM

Great customer service!!!!

mrreindeer · 08-14-2009, 01:29 PM

I too have the Xi3 and love mine and have had no problems with it whatsoever.

I was really torn between the Xi3 & the Palio and I'm really glad I picked Xikar. I had heard some folks didn't like the 'ridge' that they'd sometimes get in the center after cutting but somebody showed me a nifty trick and I've never had a ridge since.

So if you're finding ridges on your ruffles (or cigars)...make sure to press the Xikar into the cigar firmly as you cut swiftly. Don't just put your gar through the whole and cut. Place it firmly up next to where you want to cut & slice swiftly, continuously applying lengthwise pressure towards the foot. Just my little advice for the day!

Quote:

Originally Posted by XIKAR

Hatch, Let me pull one off the shelf for you here, test it, and make sure that it is the quality that you and everyone else expect from XIKAR. This is not something I see often with XIKAR users and would love to make things right with you. Just send me a message letting me know where to send it.

Awesome!

Exactly why I'm a faithful customer, 3 Xikar products in so far.