C.I. crushed my wife today. I am mad

[veteranvmb]

Well as some of you may know of my continual displeasure with c.i. cbid, cigar.com this has been the utmost and final insult today.

I have been been having continual problems over a real petty monetary amount, after ordering 200 a week for a few weeks.

My wife had entered the free humidor contest without my knowledge and she won me the whitetail 50 count humi, (with a big c.i. logo on the top glass)

Whe was so happy and elated to win something for me after all these years. It took a month to receive it(not good) and today we decided to open it up and season it, as I need some more room, and she had the time for me to show how, the process of a new humidor takes place.

We unboxed it, and the first time she lifted the top, she asked me if its suppossed to be loose?
I said let me see. I noticed it was closing funny, and when I opened it a second time to install the hygro, both rear fittings came out of the humidor, which detaches the top. The screws were completely stripped.

I should have figured any better. This contest was probably for some defective humidors they didnt know what to do with. See photos.

My wife was so excited about this. She spent her lunch hours at school, reading the cigar for idiots book, and we had a date for this.

She was so happy and excited, and this absolutely crushed her. Now she does not take things hard like I do. Things ususally breeze past her, but I know in her own way, she felt very bad. Especiall since our 44th aniversay is tomorrow, but we were planning on having a special dinner and time tonight, and now her heart is not in it.

I know she will be feeling better in an hour, but one thing I CANNOT take is a member of my family being hurt. That drives me crazy to no end, and brings out the dark demons in me, that the wife has tamed all these year.

C.I, Cbid, cigar.com FFFFFFFUUUUUUUUU

Regards to the group, I shall never speak on this again, or ever mention the c.i. family again.

Jerry

[Mitch]

Thus the reason why I prefer my local B&M any day over the internet. Even the cigar shop doesn't give away crap, there reputation depends on it.

[ekengland07]

I hate this for you both. I'm really sorry it happened. I know my wife would feel the same way.

[Rookee]

I'm really sorry you have to deal with this especially when you're supposed to be celebrating a special day with your wife. I really wish i could say that i would stop buying from them (as i'm sure you are) but i can't really afford to shop somewhere else all the time. But for you i will not buy from them for the next three months, or until they rectify this and offer some apologies to the Mrs.. I know it won't make any difference to them but it will make me feel better. If they don't care about a costumer that spends the kind of money you have, i can imagine how they feel about costumers like me, who spend less than $100 a month.

[gjcab09]

For the most part...I let people deal with their vendor problems without it affecting the way I do business. The first time you wrote on this issue, it ticked me off at the way they were dragging their feet and just the overall sloppiness in their honoring of a commitment. And I felt bad for your wife, I've known the excitement and anticipation of obtaining a special gift for someone, and of having it besmirched by a critical, but uncaring 3rd party. You can surely send it back and have it replaced, but I understand that's not really the issue. You shouldn't have to send it back after all the runaround and waiting it took just to get it there. I'm committed to one more auction on cbid that ends tonight. After that, I'm done too...there's lotsa cigar vendors out there!

[Magicseven]

That is awful.

I am not sure if this will help or not, but I have a buddy who deals with Jeff at Cigar.com and says he's a pretty decent guy. So I know you're quite disappointed, but maybe give Jeff a call and see what he can do for you.

[Rookee]

If you guys can direct me to some vendors that are in a similar price range, i would really appreciate it.

[veteranvmb]

Please do not affect your buying decisions based on my problem PLEASE.

If this was a political or social issue its one thing. This is just based on one mans problems. 99 percent of c.i. s customers have great satisfaction. I appreciate any offers. I am just venting here, because I cant vent on this on my physics forums, or sound driver forums, or military forurms. LOL

This humidor will indeed serve a purpose. To heat my home.

Much regards Jerry

[gjcab09]

Originally Posted by Rookee

If you guys can direct me to some vendors that are in a similar price range, i would really appreciate it.

I like Famous for some things, and J.R. for some things, and have also found some good specials at Atlantic. Ya just kinda have to browse awhile, someone's likely to have a good deal on some sticks you like.

[gjcab09]

Originally Posted by veteranvmb

This humidor will indeed serve a purpose. To heat my home.

I don't like their demonstrated attitude, Jerry, I'll shop elsewhere from now on.

[ejgarnut]

Jerry, this ordeal has been a bummer for you & your wife, I hate that for you.

You know what though, it sounds like you two have a great marriage & really love each other. Dont let your anniversary be spoiled by this. Celebrate it, have a great dinner & have a great time.

[gjcab09]

Originally Posted by ejgarnut

You know what though, it sounds like you two have a great marriage & really love each other. Dont let your anniversary be spoiled by this. Celebrate it, have a great dinner & have a great time.

Way to focus on the positives, EJ!

[ssutton219]

Jerry,

I am horrified that CI has treated you and your wife this way.


I don't usually allow companies the benefit of the doubt because they don't allow us it, But with as large of group that we have here who buy from them I want to see what they say or don't say.. I have emailed their customer service department explaining this issue needs attention.


If I have stepped on your toes I am sorry but in the mood I am in and this being the 1st post I read..not a good combination..so...


Please enjoy the anniversary as not many people can lay claim to 44 years of happiness.



Shawn

[Tazman]

Originally Posted by ssutton219

Jerry,

I am horrified that CI has treated you and your wife this way.


I don't usually allow companies the benefit of the doubt because they don't allow us it, But with as large of group that we have here who buy from them I want to see what they say or don't say.. I have emailed their customer service department explaining this issue needs attention.


If I have stepped on your toes I am sorry but in the mood I am in and this being the 1st post I read..not a good combination..so...


Please enjoy the anniversary as not many people can lay claim to 44 years of happiness.



Shawn

Call CI and ask to speak with Trish. Explain the situation to her and I am certain that she will make it right. They have the best customer service in the business.

Taz

[Trex]

check out

cigarplace.biz
they currently running some good deals but most of their stock are usually out of stock. Good prices. their out of FL. I bought couple of stuff and so far i'm very satisfied

egars.com
some good price. never dealt with them as of yet but from people on here they ave been satisfied also and some great price also.

Cigars - Best Cigar Deals | Famous Smoke Shop
they are similar with cigarsinternational.com. they have their own daily deals, auction and so on. Have been satisfied with them

those are the only one i can think of done business with. half the time i just stop by my local B&M since they have some good price also...sometime cheaper then the listed vendors. If available/possible check out your local B&M since they can be a great help with the price and advise on what you like.

Sorry to hear your bad luck them your purchase. hope this helps you out.