Xikar cutter problems

[a.dickens]

I bought a Xikar cutter two days ago and it has already broken. It was part of a Cohiba sampler and from the moment I started using it, has seemed to be kind of sketchy. One blade (the non-marked blade) scrapes a lot as it comes in contact with the outside section of the cutter, scrapes as it comes in contact with the second blade and drags. It is not just simple contact, it makes an audible scraping sound as they come in contact and there is a great deal of resistance.

Additionally, now the cutter will not spring apart. Once the cutter is locked together, depressing the center button will not spring the cutter apart. I have to manually pull the two blades apart before it will cut.

Also, I have not been getting clean cuts. It always leaves a little bit of hanging wrapper.

Needless to say, I will be sending it in to have it fixed/replaced but am wondering if what I am experiencing is normal, common, or something that others have experienced?

[netprophet21]

Doesn't sound normal to me, but no worries. Xikar has some of the best customer service in the business. I'm sure they will take good care of you.

-Rob

[longknocker]

Originally Posted by a.dickens

I bought a Xikar cutter two days ago and it has already broken. It was part of a Cohiba sampler and from the moment I started using it, has seemed to be kind of sketchy. One blade (the non-marked blade) scrapes a lot as it comes in contact with the outside section of the cutter, scrapes as it comes in contact with the second blade and drags. It is not just simple contact, it makes an audible scraping sound as they come in contact and there is a great deal of resistance.

Additionally, now the cutter will not spring apart. Once the cutter is locked together, depressing the center button will not spring the cutter apart. I have to manually pull the two blades apart before it will cut.

Also, I have not been getting clean cuts. It always leaves a little bit of hanging wrapper.

Needless to say, I will be sending it in to have it fixed/replaced but am wondering if what I am experiencing is normal, common, or something that others have experienced?

I had the same exact problem with the Cohiba sampler Xikar and sent it back to Mike's Cigars for a full refund. I've had the regular Xikar cutter I've used for 2 years now with no problems whatsoever. I think the problem lies in the "Sampler" Xikar. If you want to keep the Cohiba sampler, I would send the cutter back to Xikar. I've used all of their products and they have great customer service!

Greg

[a.dickens]

I would send back the entire back, but the sampler is missing a few sticks. A few delicious sticks.

The cutter is packed up and ready to be dropped in the mail tomorrow. I hope I will be pleased from Xikar's customer service like many others have.

[Freight Train]

Get a Palio

[a.dickens]

Originally Posted by Freight Train

Get a Palio

I'm really wishing I had jumped in the Palio group buy now instead of buying the Xikar. The only thing that kept me from pulling the trigger on the Palio is that I preferred the cutting motion of the Xikar over the Palio. I like using my whole hand instead of fingers.

[Mojo65]

Originally Posted by a.dickens

I'm really wishing I had jumped in the Palio group buy now instead of buying the Xikar. The only thing that kept me from pulling the trigger on the Palio is that I preferred the cutting motion of the Xikar over the Palio. I like using my whole hand instead of fingers.

Send the xikr back for replacement..I had the same thing happen and the replacement is working flawlessly. Evidently they got a bad batch of springs.

[Spect]

Originally Posted by a.dickens

I'm really wishing I had jumped in the Palio group buy now instead of buying the Xikar. The only thing that kept me from pulling the trigger on the Palio is that I preferred the cutting motion of the Xikar over the Palio. I like using my whole hand instead of fingers.

Honestly, the Palio isn't the end-all be-all it gets credit for sometimes. The Xikar have a bit of a learning curve.

[XIKAR]

No doubt we will take care of it quickly!

The Xi2 cutter in that set comes from the same "lot" as our other Xi2 cutters so I am suprised to hear of this problem. Nonetheless, I am glad to hear it so we can improve.

Enjoy those cigars and we'll get you a cutter in perfect working order in just a few days!

Call 866-676-7380 or email info@xikar.com if you have any questions.

- Andy

[MarbleApe]

Originally Posted by XIKAR

No doubt we will take care of it quickly!

The Xi2 cutter in that set comes from the same "lot" as our other Xi2 cutters so I am suprised to hear of this problem. Nonetheless, I am glad to hear it so we can improve.

Enjoy those cigars and we'll get you a cutter in perfect working order in just a few days!

Call 866-676-7380 or email info@xikar.com if you have any questions.

- Andy

1st class!!! Nice jump on this one Andy.

I'm sure they will hook you up a.dickens. I've been a happy Xikar camper for many moons.

[a.dickens]

Originally Posted by XIKAR

No doubt we will take care of it quickly!

The Xi2 cutter in that set comes from the same "lot" as our other Xi2 cutters so I am suprised to hear of this problem. Nonetheless, I am glad to hear it so we can improve.

Enjoy those cigars and we'll get you a cutter in perfect working order in just a few days!

Call 866-676-7380 or email info@xikar.com if you have any questions.

- Andy

Well folks, Andy was right.

Today I just got back my cutter. Well, I didn't get it back, Xikar sent me a new one. It took exactly one week. I sent it last Saturday, and I got back a brand new one today. "Xcelent" customer service...har har har.

Just to see if it worked, I went to my B&M and cut a Padron 3000. It did. Thumbs up to a great company with awesome customer service.

[Gone Dave]

Originally Posted by Spect

Honestly, the Palio isn't the end-all be-all it gets credit for sometimes. The Xikar have a bit of a learning curve.

it all is what you feel like motion wise..

[Don Fernando]

I used a Xikar for about 2 years, great cutter, but I got a Palio (early bday gift from Conch) this week, and I like that one better. Xikar has a great customer service though and I still love the XI2 I have.

[ljh824]

How do you pronounce Xikar? Is it Zicar? or ixar?

[a.dickens]

Zicar