Elie Bleu Humidor not working properly

[stogsmokr]

I received an Elie Bleu humidor as a gift several years ago. A few months ago, after a long hiatus, I bought some new cigars and put the humidor back in service. Now I can't keep the humidity near 70%. I tried the flashlight test and I can see a small amount of light emitting from the front -- you can see that the lid is slightly warped where it closes so there is small space in the middle but not on the sides. I'm using 2 ounces of 70% beads for the 3.5" x 12" x 18" humidor with 30-ish cigars so that shouldn't be an issue.

I understand that Elie Bleus have a lifetime warranty but I don't who to contact about returning it for service.

Does anyone know who I can contact about warranty information -- maybe it is printed on product literature if anyone still has that.

Thanks.

-Frank

[NCRadioMan]

How high can you get the humidity? Maybe a small piece of weather stripping will work?

Welcome to CS, btw!
NCRM

[stogsmokr]

I get it up to about 66% but I have to saturate the beads.

-Frank

[NCRadioMan]

Originally Posted by stogsmokr

I get it up to about 66% but I have to saturate the beads.

-Frank

Well, if you can keep it at 66%. That's seems pretty good. IMHO, 62-68% is the perfect range. Seems I have burn issues with anything a little more wet.(70%)


NCRM

[stogsmokr]

I agree. The problem is, I only get that humidity with the beads saturated which is like having a cup of water in there. It makes it difficult to regulate the humidity. I am going to try using a piece of masking tape on the ridge where the lid closes -- that should tighten up the seal.

In any case, if anyone knows how to get in contact with Elie Bleu, I would rather have the humidor serviced under warranty than use a band-aid fix.

-Frank

[capper]

Contact phone # for Elie Bleu france 011 33 148 996-464.

[stogsmokr]

Thanks Capper. I will give them a call tomorrow. Now I wish I studied harder in my HS French class.

-- Frank

[TypeO-]

Originally Posted by stogsmokr

Thanks Capper. I will give them a call tomorrow. Now I wish I studied harder in my HS French class.

-- Frank

They'll probably hang up on you if you ask them if they speak English.

[palm55]

I posted below on making up cigar box humidors... I've found that a very thin coating of silicone adhesive does wonders for the seal... Take it for what it's worth!

[grego]

If the humidor has been out of service for some time perhaps it needs to be seasoned again. The lid showing signs of warpage might indcate that it has dried out too much and the wood has shrunk.