Xikar Woes

[neoflex]

Friends don't let drunk friends use thier xikars! At least that's my motto now. On a fishing trip this weekend I let a buddy see my Xikar when he asked.(Dumb Move) Next thing I know he dropped it and the thing disassembled itself. I manged to get it back together, but needless to say the thing works like crap now. When I pop the lock I have to force the thing open. Anyone know any tricks to getting my Xikar working smoothly again, or am I stuck sending it back to Xikar for repair? Also is this common when these things are dropped? This was the first time it's ever been dropped during my ownership so I really have not experienced this before. His excuse was it scared him when it popped open. I knew I should have brought my cheapo $1.00 cutter. So learn from me and always remember, don't let sh*t faced friends touch your Xikar.

[RGD]

I would just send it back to Xikar and let them handle it. Far as I know it's covered and in my opinion should not come apart from a single simple drop. I have the Xi3 and have dropped it a couple of times in the closed position - no problems. This way if it needs sharpened they can do that at the same time.

Ron

[justinphilly]

yep send it back, dont tell them u dropped it (thought i think they will fix/replace it either way)

i dropped mine, and the spring closure stopped working.. i sent it back, and got a new one, no questions asked!

xikar is great!

I guess I've been lucky. Clearly, I need to stop getting drunk and dropping mine.

[LeafHog]

From everything I hear Xikar's customer service is top notch, I'd go that route. My bro-in-law has dropped my Xi1 twice, still works great just a couple of scratches/dings. I gave him a Havana Cutter of his very own, now he's happy!

[n2advnture]

Xikar's CS IS top notch. Just tell them it came apart.

~Mark

[Teninx]

Was at my local shop a few days ago when a customer dropped an Xikar and it sprang open in three pieces. The owner shrugged and said "Don't worry about it, the rep will replace it next time he comes in."

[icehog3]

Not me...I sent my XiKAR back to the manufacturer...they put it back together, but now it works like absolute crap, just like you're describing. Not a happy XiKAR camper here.

[fpkjr]

If you go to there website and fill out the warranty info they'll send you a leather holder for your cutter for free..
Lifetime warranty This is from there website..
Frank
Icehog3 send it back again..

We are proud to offer our lifetime warranty on all XIKAR products. So, if you feel that a XIKAR product fails to live up to our promise of fit, finish or function, simply return it to us and we will immediately and cheerfully repair or replace your product under our Total Satisfaction Guarantee!

If for any reason you need to return your product, please return the product only (without the box) in a padded/bubble mailing envelope to

XIKAR INC
PO Box 025757
Kansas City, MO, 64102-5757
info@xikar.com

Be sure to include your printed name and complete mailing address, email or phone number & the reason for return (very important as we use this information for quality control). We should have the product returned to you within 2 weeks.

[icehog3]

Yeah, like I said, the lifetime warranty didn't help me out too much...GRRR!

[RPB67]

Originally Posted by justinphilly

yep send it back, dont tell them u dropped it (thought i think they will fix/replace it either way)

i dropped mine, and the spring closure stopped working.. i sent it back, and got a new one, no questions asked!

xikar is great!

Guaranteed for life !

[icehog3]

The more I read here the worse I feel gyped!!

[5thDan]

I've actually taken mine apart a couple of times to clean it really well. Kind of hard to get it back together but it is possible. I've found that if you tighten the little knob that releases to blades it helps the blade open smoother. Or you can send it back to the factory and have them clean and repair it.

[neoflex]

I was all ready to go with the concensus and send it back until 5th Dan chimed in. Thanks buddy. Now I will probrably really screw it up. Ahh well if I do than I guess I have no choice but to send it back. But Wahhhhh I don't want to be without out. Wahhhhh OK, off to go play with it. Huh that did not sound right but not a bad idea! J/K You will prob see another post in an hour telling you how I really F'ed it up.

[neoflex]

5th Dan is the man! Took it apart and it's as good as new. Didn't realize the little knob screws out. Doing that was what I needed to be able to put it back together the right way and not have it bind. You dah man, man!