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My Xigar Xi2 broke :(

This is a discussion on My Xigar Xi2 broke :( within the Cigar Accessory Reviews forums, part of the Cigar Accessory Discussion category; Well I won it for $25 on Cbid a week ago and now it broke . The spring popped out ...

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Old 04-12-2007, 07:28 PM   #1
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My Xigar Xi2 broke :(

Well I won it for $25 on Cbid a week ago and now it broke. The spring popped out and it wouldn't close anymore but its good that I am getting a very prompt replacement. Kudos to the devils site.
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Old 04-12-2007, 07:35 PM   #2
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Re: My Xigar Xi2 broke :(

woohoo for warranty's!
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Old 04-12-2007, 07:35 PM   #3
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Re: My Xigar Xi2 broke :(

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Originally Posted by bkc888 View Post
Well I won it for $25 on Cbid a week ago and now it broke. The spring popped out and it wouldn't close anymore but its good that I am getting a very prompt replacement. Kudos to the devils site.
The Xikars have a lifetime warranty.

Send it to:

XIKAR INC
PO Box 025757
Kansas City, MO, 64102-5757

Be sure to include your printed name and complete mailing address, email or phone number & the reason for return (very important as we use this information for quality control). We should have the product returned to you within 2 weeks.

Hope this helps
~Mark

ps - next time get the Palio
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Old 04-12-2007, 07:44 PM   #4
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Re: My Xigar Xi2 broke :(

Nice when you get quality.

They always stand behind their product. You will have a new one soon.
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Old 04-12-2007, 11:25 PM   #5
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Re: My Xigar Xi2 broke :(

Yup thank god for warranty Thanks for all the info but Cbid is replacing it. Awesome customer service.
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Old 04-12-2007, 11:39 PM   #6
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Re: My Xigar Xi2 broke :(

My Xikar broke and I sent it back to Xikar and they fixed it for me.
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Old 04-13-2007, 12:12 AM   #7
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Re: My Xigar Xi2 broke :(

Quote:
Originally Posted by n2advnture View Post
The Xikars have a lifetime warranty.

Send it to:

XIKAR INC
PO Box 025757
Kansas City, MO, 64102-5757

Be sure to include your printed name and complete mailing address, email or phone number & the reason for return (very important as we use this information for quality control). We should have the product returned to you within 2 weeks.

Hope this helps
~Mark

ps - next time get the Palio
Didn't know you are a part of Xigar and thanks for the info! Its good to know that it has an Lifetime warranty. Awesome cutter even though I got this fluke. Thanks again!
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Old 04-13-2007, 12:25 AM   #8
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Re: My Xigar Xi2 broke :(

Quote:
Originally Posted by bkc888 View Post
Didn't know you are a part of Xigar and thanks for the info! Its good to know that it has an Lifetime warranty. Awesome cutter even though I got this fluke. Thanks again!
I'm not positive, but although Mark does sell xikars, I think that was copied from their website... he does not work for them.
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Old 04-13-2007, 07:07 AM   #9
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Re: My Xigar Xi2 broke :(

Quote:
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I'm not positive, but although Mark does sell xikars, I think that was copied from their website... he does not work for them.
That's correct. Cigarmony.com is an authorized retailer of Xikars

I was just trying to help out with getting it replaced. Glad to hear CI is on it though.

~Mark
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Old 04-13-2007, 07:10 AM   #10
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Re: My Xigar Xi2 broke :(

Quote:
Originally Posted by n2advnture View Post
That's correct. Cigarmony.com is an authorized retailer of Xikars

I was just trying to help out with getting it replaced. Glad to hear CI is on it though.

~Mark
Thanks again!
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