Girlfriend was stirring her coffee with a wooden spoon and knocked a huge chunk out of the side of the french press. The instructions indicate to use a wooden spoon to stir to prevent this but it happened anyway. Have any of you worked with Bodum on replacing a beaker before-the item is 3 months old and this shouldn't have happened. Second, I would like some opinions of my fellow puffers on where I go from here in regards to coffee preparation. Should we buy a machine or stick with the french press. We drink a lot of coffee (both college students). Thanks for your time guys!