Thompsons NEVER AGAIN

[krash]

I ordered from them back in September, and it took 3 different shipments to get my whole order sent. It wasn't a very big order either. Stupid me, I ordered from them in mid October and they sent half the order this time. Did not list a stock out on the website, but when the package came it had a backorder status for half. I can't understand how a company can stay in business as long as they have with such poor customer service. 1 or 2 people having a bad experience is understandabe, but I've only seen 1 or 2 people have a good experience with them. I won't be ordering from them again either. Too many other cigar retailers out there with excellent service and a better selection. Too bad. I honestly liked some of their house brands.