My Cuban Crafter's April Fool's Joke

[shilala]

First off, this is not a joke.
Maybe it's Cuban Crafter's zany idea of a joke, I don't know.
In my 41 years on this planet I have never seen anything the likes of it. My girlfriend and I have been laughing all day. It's that unbelievable.

I ordered two Cuban Crafter's display humidors late last week. Today they arrived. I pulled them out of their boxes and set them on my dining room table. When I opened the door to the first humi, a piece of wood fell out.
It was the frame's stopper for the upper tray.
As I started "taking in" my new humidors, the entertainment level took on new heights.
So you get the gist, I'll show the list of defects.

Humi One:
1.) Two of the rubber pads on the feet are missing.
2.) All the screws on the hinges are loose. They simply aren't finished off, they have at least two more turns to go. Because of this, the door is dangling and drags on the frame.
3.) Hygrometer is installed upside down, has sticky glue all over the back of it.
4.) There is some sort of spray glue, sticky substance dripped all over the inside of the humidor, as well as all over the glass.
5.) Sticky glue is dripped and sprayed all over the trays and frame.
6.) The top front tray stopper is fallen off.
7.) The brass "Cuban Crafter's" emblem is covered with the sticker goo from when the plastic was on it. And when I say covered, I mean covered. The writing is unintelligible.
8.) Instruction manual is covered with glue. It's a beautifully done manual. Once I peeled it from inside it's plastic bag, I enjoyed reading it. So much that I couldn't put it down. Literally.
9.) The key does not fit the lock. It's a skeleton key with a hole in the tip. The hole is half as large as the post it is designed to fit over.

Humi Two:
1.) Glue running all over inside glass.
2.) Glue all over Spanish Cedar? inside.
3.) Hygrometer is installed sideways, has sticky glue all over the back of it.
4.) Two of the narrow strips of wood that hold in the right side window are fallen off. They were never fastened down with staples or glue, despite the fact that there's plenty of glue.
5.) Trays are sprayed with glue so terribly that it's scary to touch them.
6.) Cuban Crafter's emblem is obscured with goo.
7.) Top tray stopper is fallen off.
8.) Door does not shut completely because tray frame is too big for the humidor.
9.) Keys do not fit lock.
10.) Instruction manual is glued shut.

Wait until I get pictures, you guys will be utterly baffled.
I can not for the life of me imagine, in this day and age, how anything as corkscrewed as these humidors can get placed in a box.
Absolutely zero quality control. Zero.
It truly is unbelievable.
It's so pathetic it seems deliberate. It's so bad that I haven't even gotten angry. It's funny, actually.

Fortunately I ordered these through Rob at Taboo. He called Cuban Crafters and asked them to call me. Needless to say, they didn't call.
Hopefully he hasn't paid the bill, he asked me to call tomorrow.
I'm pretty handy, but a conservative estimate is that it would take at least five hours of work to make these things usable. That's if I throw the frames and trays away, because they are gooed beyond repair.
And even if I do all the cleaning, the locks will still not work.
I may be able to machine them out, but they'd be so thin they'd break.

Make note that I haven't spoken to a Cuban Crafter's representative to discuss what's up. Whether they'll stand behind this pile of junk has yet to be seen. I'll certainly report what they say.
I was thinking about sending them back, but there really isn't anything they can do to make them salable. It'd be a waste of shipping cost, literally.

Pictures to come...

[AD720]

I'm sorry to laugh at your bad luck, but your description cracked me up.

I'm sure it will get work out one way or the other.

[hotreds]

Another negative for CC!

[gwc4sc]

Wow that is terrible. I have a CC humidor that I bought 3 years ago and it works great. No problems or defects at all. As of late all I am hearing are complaints about this company. I wonder whats up. Sorry to hear about your experience hopefully they will send out some new ones. Now I can not wait to see the pics.

[CHRONO14]

I just sent cc an e-mail about several problems I've had with some of their cutters (two of their u shaped double guillotine models lost screws along with one of their mahogany punch cutter fell apart in my hands) and they responded saying they would do whatever necessary to make it right. Lets hope they do. Good luck with them. I'm thinking I'm done with them.

[SmokeyJoe]

That is AWFUL! Hope they make it good.

[Darrell]

My CC humidor doesn't even have an inner lip. I really got hooked up.

Sorry to hear about the sh!tty deal, Scott.

[awsmith4]

Hate to hear that hopefully they'll make it right

[SouthsideCigar]

Sorry to hear about the horrible condition of the humis. I know we discussed these before you got them from Rob, and I would have been embarrassed had you ordered from me and that is what you got. It would not have been a nice phone call from me to CC. I am sure they will make good though, they always do.

Dave

[shilala]

Here's the first pic. It's what tipped me off that this thing might go downhill.
I guess you could say it's not obvious that the hygrometer is misinstalled, but it'd probably require that you've had some sort of blunt force trauma to the head.

[shilala]

One of the broken tray stoppers.
You can also see the emblem goo.

[awsmith4]

Originally Posted by shilala

Here's the first pic. It's what tipped me off that this thing might go downhill.
I guess you could say it's not obvious that the hygrometer is misinstalled, but it'd probably require that you've had some sort of blunt force trauma to the head.

No kidding. Maybe they were 'lying down on the job' while installing

[lenguamor]

Looks like Kiki is spending more time schtupping his hot young Nicaraguan wife than taking care of his livelihood.

It's a shame because he makes an outstanding inexpensive cigar, the CC cutters are the finest I've seen at the price point, and he's a hell of a nice guy.

But obviously something is seriously awry there.

I find it hateful when careless employees ruin a man's business for him; but like we say in my country: el que tiene tienda, que la atienda...if you own a store, mind the store.

[shilala]

Here's just one of the trays.
It's leaning up on it's side against the humi for the pic.
Nice thing about the glue is that it helps keep track of your tray divider no matter what position your tray is installed.
Major bonus there.

[KASR]

Good ole CC