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Mark's The Man

This is a discussion on Mark's The Man within the General Cigar Discussion forums, part of the The Cigar Lounges at Puff category; Mark (n2adventure) @ Cigarmony is the man. I ordered something for my Father earlier today and had it shipped to ...
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Old 06-11-2008, 06:33 PM   #1
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Mark's The Man
Mark (n2adventure) @ Cigarmony is the man. I ordered something for my Father earlier today and had it shipped to his house. A few hours later I realized I hadn't asked for any kind of note to be in the box. I left a message for Mark and here's his reply:

Hi Albert,

Sorry I missed your call. Your order was already dropped off at the P.O. but I had included a note assuming that it was Father's Day Gift (I just guessed based on the no invoice and the same name).

I hope this helps and thanks again for the support, I greatly appreciate it.

Sincerely,

Mark Neff
CEO / President
Cigarmony LLC
Luxury Cigar Accessories & Apparel
www.Cigarmony.com

That is true customer service right there
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Old 06-11-2008, 06:35 PM   #2
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Thumbs up Re: Mark's The Man
Way to go Mark!!!!!!
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Old 06-11-2008, 06:44 PM   #3
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Re: Mark's The Man
Yeah on a scale of 1-10 there is nice, great, and rocks. Then somewhere about 80 miles past Rocks there is Mark Neff!
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Old 06-11-2008, 07:46 PM   #4
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Re: Mark's The Man
Wow Mark!
A forward thinking stand up guy!!
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Old 06-11-2008, 08:38 PM   #5
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Re: Mark's The Man
Knowing Mark this does not surprise me at all.

scottie
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Old 06-11-2008, 08:53 PM   #6
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Re: Mark's The Man
Looks like another case of, older and wiser.


Nice job Mark.
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Old 06-11-2008, 09:52 PM   #7
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Re: Mark's The Man
That is very cool. How many Vendors will go that extra mile? Way to save the day Mark.
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Old 06-11-2008, 10:29 PM   #8
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Re: Mark's The Man
Damn thatis very cool
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Old 06-11-2008, 10:38 PM   #9
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Re: Mark's The Man
i have to say, that's downright impressive.
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Old 06-11-2008, 11:11 PM   #10
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Re: Mark's The Man
Very nice work.
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Old 06-11-2008, 11:26 PM   #11
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Re: Mark's The Man
heh...wouldn't it be nice if Mark knew things like our anniversaries...loved one's birthdays...etc etc..... Wait....maybe he does!!!
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Old 06-12-2008, 11:11 AM   #12
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Re: Mark's The Man
Quote:
Originally Posted by tchariya View Post
heh...wouldn't it be nice if Mark knew things like our anniversaries...loved one's birthdays...etc etc..... Wait....maybe he does!!!


Maybe start an "Auto-ship" program for special occasions, if only he carried jewelry
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Old 10-07-2008, 10:55 PM   #13
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Re: Mark's The Man
I just received my first order from Cigarmony based on great advice from the boys over at Dog Watch Radio and am very pleased. Great email communication and very good packaging.

I have one forgotten humidor being re-seasoned with a puck as I type and the digital hygrometers will come in very handy with my closet/humidor transformation.

Thanks Mark!
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Old 10-07-2008, 10:59 PM   #14
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Re: Mark's The Man
Mark is great! My Palio broke, I handed it to him at a herf and he dropped a replacement in the mail the next day...
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Old 10-07-2008, 11:04 PM   #15
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Re: Mark's The Man
If you really want to develope a "man crush" on Mark search for the dogwatch podcast he did.

Not only is Mark an outstanding retailer with exceptional customer serivce he is a great and knowledgable cigar smoker/collector with a envyable collection. A retailer that is so "invested" in the hobby is rare.

Wanted to post the link but I am tech challenged. Episode 164 #
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