Mad at Carnival Cruise Lines

[epyon26]

f'ing smonazis, I say write that letter and let them know that cigars are usually smoked IN A CIGAR BAR.

[tadams17]

I agree, we have been on 5 cruises with carnival...guess we'll look for another line to go on...

By the way do you still have the address you sent the letter to? I would like to send one myself..

[papajohn67]

Originally Posted by craigchilds

You are welcome.

My traveling buddy and I sent a letter to Carnival this morning, explaining our grievance and asking for a refund of our ticket prices. I also mentioned I am an active member of this forum, and will not hesitate to let other cigar smokers know that Carnival is not "stogie friendly" anymore.

We recieved a response saying that our complaint will be investigated and a response will be mailed to us via US Postal Service (I smell form letter).

I smell it too. Been there and done that. Still waiting for my response from 3 years ago when the toilets on the Ryndam rarely worked and the cabin next door to us flooded out in the middle of the night & flowed under our cabin wall and soaked our carpets. Last night of the cruise, cabin steward finally came up and spread sheets out on the floor.

Gave them a 2nd chance and ended up in Alaska last June trying to smoke out on the ass end of the Lido deck, caught a hell of a cold.

[SR Mike]

Originally Posted by oldforge

You are _not_ recommending a CS "group buy", right?

No, CS is too larger for a yacht.

A large CS Herfline Cruise...

[SMcGregor]

Man that sucks the wife and I were looking into taking a cruise for 10 wedding annavsarey this coming march. I guess I'll have to find something else to do with the money!

[craigchilds]

Originally Posted by tadams17

I agree, we have been on 5 cruises with carnival...guess we'll look for another line to go on...

By the way do you still have the address you sent the letter to? I would like to send one myself..

We emailed the letter to Guest Relations, grelations@carnival.com

I've attached the letter below.

Here was their initial response:

Thank you for contacting Carnival Cruise Lines. We have received your e-mail and appreciate the opportunity to be of assistance.

Upon further review, your e-mail requires additional research by one of our Guest Relations representatives. Once there is a resolution to your inquiry, a written response will be sent via U.S. mail. Please allow 7-10 business days from the date of this e-mail for the response to arrive. Should you require immediate assistance, please feel free to contact one of our Special Advisors at 1-800-929-6400 weekdays from 8:30 am – 5:30 pm or Saturday between the hours of 9 am – 5:30 pm.

For your records your file numbers are:

Mr. Shaun Brannen 002571389D
Mr. Craig Childs Jr. 002571391B
We will make every attempt to expedite your response and provide a satisfactory resolution.
Cordially,

Internet Specialist
Carnival Cruise Lines
Website: www.carnival.com

We'll see what the outcome is. I think every member of Club Stogie who is/was considering a cruise vacation should write Carnival to let them know what a colossally stupid business decision this is.

[Zoomschwortz]

A little off subject, but, my brother used to work in the ship yards and has repaired cruise ships for many cruise lines.

He says he will never, ever take, a cruise on a Carnival Cruise lines ship. He says everything looks great where the passengers can go, but when you go where the passengers can't go, you are amazed that the Coast Guard doesn't shut them down

Many times they are lucky to make it to the next port of call.

Take care
Ken

[tadams17]

I was just straight to the point...Here is what I sent to them...


I was just informed on my Cigar forum that the Cigar bar is no longer for smoking? I took a trip on the Triumph in February and was in the bar every night with my Father-In-Law, Smoking a cigar is one of the things we love to do together...We was planning on going on a cruise in March of 09 and would like to know is this something that CCL is doing across the board or is it just certain ships? The answer to this should help me make my decision on which ship to take, or what cruise line to take.

I'm not sure the reasoning for this, but there is a big discussion on the messages boards about this..a quick response would be greatly appreciated, so several people not including myself that enjoys great cigars and great vacations on a cruise ship could be well informed before booking there next vacation..


Thanks in advance..

[tadams17]

Originally Posted by SR Mike

No, CS is too larger for a yacht.

A large CS Herfline Cruise...

Wouldnt that be a sweet thing to do..Instead of a Bud Light cruise, make it a Club Stogie Cruise..Just think of all the smoke coming from that thing, the coast guard would probly think we was on fire...

[craigchilds]

Originally Posted by tadams17

I was just straight to the point...Here is what I sent to them...


I was just informed on my Cigar forum that the Cigar bar is no longer for smoking? I took a trip on the Triumph in February and was in the bar every night with my Father-In-Law, Smoking a cigar is one of the things we love to do together...We was planning on going on a cruise in March of 09 and would like to know is this something that CCL is doing across the board or is it just certain ships? The answer to this should help me make my decision on which ship to take, or what cruise line to take.

I'm not sure the reasoning for this, but there is a big discussion on the messages boards about this..a quick response would be greatly appreciated, so several people not including myself that enjoys great cigars and great vacations on a cruise ship could be well informed before booking there next vacation..


Thanks in advance..

Excellent. Please let us know their response when/if you get one.

[tadams17]

Originally Posted by craigchilds

Excellent. Please let us know their response when/if you get one.

Well here's the response, Like it or not...Guess I'll have to look at other possibilities for Cruising..

Thank you for your inquiry. We have received your e-mail message and appreciate the opportunity to be of assistance.

Regarding your inquiry, the Cigar Bar's aboard all our ship's are now non-smoking. We apologize for any disappointment or inconveniences this may cause.

Thank you for making Carnival Cruise Lines a part of your vacation plans.

Cordially,

Internet Specialist

Carnival Cruise Lines

[Gophernut]

Originally Posted by tadams17

Regarding your inquiry, the Cigar Bar's aboard all our ship's are now non-smoking.

What's next no swimming in the SWIMMING pools?

[Cigarin-Martin]

Originally Posted by Gophernut

What's next no swimming in the SWIMMING pools?

No peeing in the toilets!

[Coz77]

WOW....I'm glad they took the time to write you back such a detailed response. After all you just got done spending thousands with them, and this is what you get....unfukinreal! makes me !!!! Sorry bro...go all inclusive next time. Its soooo worth it.

Originally Posted by tadams17

Well here's the response, Like it or not...Guess I'll have to look at other possibilities for Cruising..

Thank you for your inquiry. We have received your e-mail message and appreciate the opportunity to be of assistance.

Regarding your inquiry, the Cigar Bar's aboard all our ship's are now non-smoking. We apologize for any disappointment or inconveniences this may cause.

Thank you for making Carnival Cruise Lines a part of your vacation plans.

Cordially,

Internet Specialist

Carnival Cruise Lines

[Snake Hips]

Originally Posted by Gophernut

What's next no swimming in the SWIMMING pools?

Haha, yeah.

"Unfortunately, there will be no more swimming in the swimming pools on any Carnival Cruise Line ship due to complaints from other passengers who do not enjoy being splashed by the swimming patrons. Swimming pools will be used for sun bathing only and will be dyed bright colors for aesthetic appeal.

We apologize for any disappointment or inconveniences this may cause.

Thank you for making Carnival Cruise Lines a part of your vacation plans."