PLEASE READ - Your RG Tool Is Inaccurate

[RGD]

Yep - I'm in agreement with the rest. I don't actually use them - I just bought them to help and out and then send out as gifts/bombs.

So if we get replacements - great - if not - oh well, they still look pretty cool.


Ron

[shilala]

Originally Posted by mugen910

If the refund is coming from you then I'll pass...if the refund is coming from the company and in no way effects your $$ then just keep me informed.

Same here.
If the manufacturer does right, it'd be cool to have some rg tools that are right and I'll be happy to pay the shipping again.

Once again, a big Thank You for going through all the work to get this done.
I know it's a kick in the ass to get hosed down by the manufacturer, and I know that you guys have to be sick about it.
It's great to see all the guys behind you. That's big. Speaks VOLUMES.

[Old Sailor]

Fred, if the manufactuer won't come good on this, let me know.....I'll bring my crew over ta see them!

[tzaddi]

Just wanted to bring everyone up to speed on the situation with the manufacturer.

Here is the latest email:

Richard.

Of course I will review the few samples I have in the office when I return on Monday.
It does seem odd that the 56/54 and 44/42 are reversed. I'll get back to you after my review.
What type of measuring device did you use to measure the diameter of the holes?

Regards, -STEVE

We will be sending Steve the particulars on the instrument(s) used in the discovery of this problem.

Here is the correspondence that preceded the response above.

Steve,

I understand and appreciate you taking the time to respond. Please
take the time to look at the chart showing the degrees and areas of
inaccuracies, you will note that several of the holes in the
sequence are actually reversed, such as 56 & 54 and 44 & 42. This
seems very odd.

Since this is a measuring device, needing to be accurate to a certain
degree we are looking at potentially refunding the club members their
money. If you are resolute in your position that would be
unfortunate for all concerned. I will wait to hear from you at your
earliest possible convenience. Keep in mind that the organization,
Club Stogie is an international forum with thousands of registered
and non-registered members presenting a very large base for potential
customers and word of mouth advertising.

Sincerely,

Richard

His, Steve's "position" that I refer to is his initial response that basically reads me back the small print of the manufacturing agreement, but as you can see there is a bit of light.

I will limit the post to these latest emails pending the direction that this situation takes.

We are hopeful that this can be worked out and the problem rectified, thus avoiding the pitch fork and torch laden Club Stogie members descending upon Steve and his company.

Feel free to PM me if you have questions or suggestions that may not fit this thread.

Thanks for your patience,

Richard

[pro2625]

Originally Posted by mugen910

If the refund is coming from you then I'll pass...if the refund is coming from the company and in no way effects your $$ then just keep me informed.

Let us know...

[lenguamor]

Originally Posted by ChasDen

Like the masses I want nothing from the guys who did nothing wrong but will demand that the company who made the incorrect item either:

Make it correct, free of charge

OR

Refund all the money you paid them.

You can then take my share of that money and deposit it into your shipping and handling fund for the troops

Chas

Agree.

I'll accept replacements, but only at the mfr's expense.

It's too bad, these are such a great idea and so damn cool-looking.

[rborrell]

I just happened across this thread for the first time. I bought two of them and I certainly won't look for a refund if any CS members have to go to pocket to provide the refund. I trust that the manufacturer will do the right thing and re-run the order properly and pay for the shipping of the replacements. They should at least fund a refund for their error and then the organizers can take it from there.

bruce

[SmokinApe]

I say turn the jungle loose on them...



Them being the manufacturer of course...

[Mr Flibble]

I never intended to actually use the gauge. I was just throwing my hat in for support.

I consider my money gone but if you can recover the cost by all means do so and apply the refund to troop shipping or the like.

[DPD6030]

I got one gifted from DragonMan. No out of pocket loss for me but I feel too as all of the BOTL's feel that it is on the manufacturer.

[RPB67]

Originally Posted by RGD

Yep - I'm in agreement with the rest. I don't actually use them - I just bought them to help and out and then send out as gifts/bombs.

So if we get replacements - great - if not - oh well, they still look pretty cool.


Ron

[Wattsie]

Subscribing to the thread to see what comes of it, but I agree with everyone else and you wont be hearing from me until I know it's not coming out of your pockets.

[bilkay]

I agree that the manufacturer should fix the mistake. If they make it right, that's cool. If not, they just won't get CS business in the future, right?

[tzaddi]

[SIZE="6"]UPDATE[/SIZE]

As promised the manufacturer's representative contacted us today after his return to the office and critical evaluation of the CS RG Tool.

The following is an partial excerpt from that correspondence.

Hello Richard.

Before I begin, let me say that we always stand behind our projects.
While we strive for perfection and reach it on almost every order, my die department obviously goofed on transposing the die elements at 56/54 and 44/42.

We will reprint the press sheets, laminate them, switch die elements at 56/54 and 44/42 and reship the entire job.

I am embarrassed that we have subjected you and your members to this uncalled for and unexplained error. Our die cavity is 3-up which means the same mistake occurred three times.

It should take approximately 1-1/2 weeks from tomorrow to re-ship.

Please accept my humbled apology.


Regards, -STEVE

Fred & I are working out a few minor details regarding shipping costs and will keep you posted of the final outcome.

Feel free to PM me with any particulars.

Thanks for your support,

Richard & Fred

[parafumar]

Originally Posted by tzaddi

[SIZE=6]UPDATE[/SIZE]

As promised the manufacturer's representative contacted us today after his return to the office and critical evaluation of the CS RG Tool.

The following is an partial excerpt from that correspondence.




Fred & I are working out a few minor details regarding shipping costs and will keep you posted of the final outcome.

Feel free to PM me with any particulars.

Thanks for your support,

Richard & Fred

I am too new to have got in on this, but would like to buy one if someone wants to sell their reprint. Figured I would at least throw the offer in...