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Reload this Page PLEASE READ - Your RG Tool Is Inaccurate

PLEASE READ - Your RG Tool Is Inaccurate

This is a discussion on PLEASE READ - Your RG Tool Is Inaccurate within the General Cigar Discussion forums, part of the The Cigar Lounges at Puff category; Today, it was brought to our attention that 5 of the holes in the RG Tool are inaccurate. Please see ...
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Old 09-09-2008, 09:04 PM   #1
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Exclamation PLEASE READ - Your RG Tool Is Inaccurate
Today, it was brought to our attention that 5 of the holes in the RG Tool are inaccurate. Please see this chart to learn more.

The artwork was re-checked today and our specifications and design are accurate. The manufacturer's die is obviously inaccurate. This renders this tool unusable.

Please email us to request a refund.

We apologize for this error and want to state empathically that our design was vetted and is accurate. The error occurred at the time they were manufactured and was beyond our control.

Fred & Richard
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Old 09-09-2008, 09:08 PM   #2
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Re: PLEASE READ - Your RG Tool Is Inaccurate
Does this refund come from you or the manufacturer?
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Old 09-09-2008, 09:10 PM   #3
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Re: PLEASE READ - Your RG Tool Is Inaccurate
I stand by my friend and associate with apologies and refund offer. Our word is our bond.

Sincerely,

Richard
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Old 09-09-2008, 09:12 PM   #4
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Re: PLEASE READ - Your RG Tool Is Inaccurate
Let me preface this by saying I didn't pay for one of these, but rather got one in ChasDen's support the troops trade. I don't think Fred or Richard should be out any money for these.

Fred, is there any recourse against the company who produced them? Can they be re-made or are you getting a refund from them for messing it up?

As an aside; Was Scott (Fishforfree) used for these or was it a different company?
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Old 09-09-2008, 09:16 PM   #5
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Re: PLEASE READ - Your RG Tool Is Inaccurate
Quote:
Originally Posted by chippewastud79 View Post
Let me preface this by saying I didn't pay for one of these, but rather got one in ChasDen's support the troops trade. I don't think Fred or Richard should be out any money for these.

Fred, is there any recourse against the company who produced them? Can they be re-made or are you getting a refund from them for messing it up?

As an aside; Was Scott (Fishforfree) used for these or was it a different company?
We are contacting the manufacturer to discuss this issue. Fishforfree (Scott) was not involved in this in any manner.
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Old 09-09-2008, 09:18 PM   #6
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Re: PLEASE READ - Your RG Tool Is Inaccurate
If the refund is coming from you then I'll pass...if the refund is coming from the company and in no way effects your $$ then just keep me informed.
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Old 09-09-2008, 09:22 PM   #7
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Re: PLEASE READ - Your RG Tool Is Inaccurate
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If the refund is coming from you then I'll pass...if the refund is coming from the company and in no way effects your $$ then just keep me informed.
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Old 09-09-2008, 09:25 PM   #8
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Re: PLEASE READ - Your RG Tool Is Inaccurate
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Originally Posted by mugen910 View Post
If the refund is coming from you then I'll pass...if the refund is coming from the company and in no way effects your $$ then just keep me informed.
This.
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Old 09-09-2008, 09:26 PM   #9
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Re: PLEASE READ - Your RG Tool Is Inaccurate
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Originally Posted by macms View Post
We are contacting the manufacturer to discuss this issue. Fishforfree (Scott) was not involved in this in any manner.
I sincerely hope that the company who was at fault takes care of this.
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Old 09-09-2008, 09:29 PM   #10
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Re: PLEASE READ - Your RG Tool Is Inaccurate
Quote:
Originally Posted by mugen910 View Post
If the refund is coming from you then I'll pass...if the refund is coming from the company and in no way effects your $$ then just keep me informed.
That is what I was thinking.
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Old 09-09-2008, 09:40 PM   #11
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Re: PLEASE READ - Your RG Tool Is Inaccurate
Quote:
Originally Posted by mugen910 View Post
If the refund is coming from you then I'll pass...if the refund is coming from the company and in no way effects your $$ then just keep me informed.
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Old 09-09-2008, 09:44 PM   #12
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Re: PLEASE READ - Your RG Tool Is Inaccurate
Quote:
Originally Posted by mugen910 View Post
If the refund is coming from you then I'll pass...if the refund is coming from the company and in no way effects your $$ then just keep me informed.
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Old 09-09-2008, 09:45 PM   #13
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Re: PLEASE READ - Your RG Tool Is Inaccurate
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Originally Posted by pearson View Post
Does this refund come from you or the manufacturer?
if the refund is from the manufactuer, keep me informed, if it is coming out of your pocket.....no Thanks, wasn't your fault.
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Old 09-09-2008, 09:56 PM   #14
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Re: PLEASE READ - Your RG Tool Is Inaccurate
Quote:
Originally Posted by mugen910 View Post
If the refund is coming from you then I'll pass...if the refund is coming from the company and in no way effects your $$ then just keep me informed.
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Old 09-09-2008, 10:02 PM   #15
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Re: PLEASE READ - Your RG Tool Is Inaccurate
Quote:
Originally Posted by mugen910 View Post
If the refund is coming from you then I'll pass...if the refund is coming from the company and in no way effects your $$ then just keep me informed.
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