How's Your Customer Service?

[blurxp]

I went through some hoops with JRcigars once. Not too long back they had an auction up for Camacho Triple Maduros. Boxes of 11/18's. Bought two of the boxes for the price of one along with about 5 other bidders doing the same or similar. Two days later I get a call telling me they are out of stock of the 11/18's. I went through what I thought I could do by asking if I can wait or if they would substitute for a different size and they wouldn't do anything except refund my money. What really did it for me was checking out their site 5-7 days later and what do you know.. IN STOCK! Arrghh!!


I haven't used their auction site since!

[MithShrike]

Taboo is great and I can work some magic on CI. However, most of my cigar purchases are from work (TexCigars.com), Habanos Torres, or the local Tinderbox.

Edit: Work, of course, is great and the prices can't be beat on the employee discount. Habanos Torres, Tim is one of my good friends so customer service is great there. Over the past year I have developed a friendship with the guys at the Tinderbox and I always get treated well.