A Warining for my Fellow Gorillas...

[ssutton219]

I feel as I am a pretty easy going guy..I understand that there are issues that come up in real life and to take it all in stride...but when you order a product from a fellow BoTL/retailer on the forums you call home you expect a lil better than average service...at least I do maybe I am spoiled....I ordered a Sampler from a retailer in Oct. and after a week I hadn't heard back about the shipping..so I emailed..got a response that there was an issue and it would be on its way shortly. After 2 weeks of it not showing I again emailed the retailer...I have a scatterbrained Mail person who has on a couple occasions delivered to the wrong block...to see if there was a shipping number or what...again I was told that there was an issue and it would be sent asap...my wife ran an online company for 6+ yrs and I helped her..I know of the lil supplier, mail, and what not that can interfere with a business and I am a pretty laid back guy..I mean its just money and cigars...2 things I do not need to survive..just nice to have..2 weeks later again no package and I ask for my money back or the cigars..I really just wanted the cigars..LOL..and was told it he would have a refund in the mail for me...another 2 weeks and nothing...so I email him and explain that I am done waiting...he again assures me that he will take care of this....in 2 months I have had to email him 1st..and never got a confirmation that anything shipped...I explained to him that to be honest and I don't feel as anyone else in my "family" should be affected by him.



Please before you purchase or support Eric with Kioki Cigars.


He maybe a great guy and a good Vendor..but he really dropped the ball on this one.





Shawn

[PuffingRob]

Originally Posted by ssutton219

I feel as I am a pretty easy going guy..I understand that there are issues that come up in real life and to take it all in stride...but when you order a product from a fellow BoTL/retailer on the forums you call home you expect a lil better than average service...at least I do maybe I am spoiled....I ordered a Sampler from a retailer in Oct. and after a week I hadn't heard back about the shipping..so I emailed..got a response that there was an issue and it would be on its way shortly. After 2 weeks of it not showing I again emailed the retailer...I have a scatterbrained Mail person who has on a couple occasions delivered to the wrong block...to see if there was a shipping number or what...again I was told that there was an issue and it would be sent asap...my wife ran an online company for 6+ yrs and I helped her..I know of the lil supplier, mail, and what not that can interfere with a business and I am a pretty laid back guy..I mean its just money and cigars...2 things I do not need to survive..just nice to have..2 weeks later again no package and I ask for my money back or the cigars..I really just wanted the cigars..LOL..and was told it he would have a refund in the mail for me...another 2 weeks and nothing...so I email him and explain that I am done waiting...he again assures me that he will take care of this....in 2 months I have had to email him 1st..and never got a confirmation that anything shipped...I explained to him that to be honest and I don't feel as anyone else in my "family" should be affected by him.

Please before you purchase or support Eric with Kioki Cigars.

He maybe a great guy and a good Vendor..but he really dropped the ball on this one.

Shawn

What sampler was it? Or what sticks were you interested in trying?

[ssutton219]

Originally Posted by PuffingRob

What sampler was it? Or what sticks were you interested in trying?

It really doesn't matter....he said he would substitute for equal value and I am not real picky..but alas nothing has made it.





Shawn

[PuffingRob]

Originally Posted by ssutton219

It really doesn't matter....he said he would substitute for equal value and I am not real picky..but alas nothing has made it.





Shawn

It doesn't matter which cigars in response to the situation even occurring. I agree.

It matters to me if someone willing to contribute in a positive way doesn't get his cigars. Why don't you send PM what you were going to try.

[white_s2k]

That really sucks man, but thanks for the heads up!

[NCRadioMan]

I hope you have issued the proper trader feedback.

[wcktalvrg]

Originally Posted by ssutton219

I feel as I am a pretty easy going guy..I understand that there are issues that come up in real life and to take it all in stride...but when you order a product from a fellow BoTL/retailer on the forums you call home you expect a lil better than average service...at least I do maybe I am spoiled....I ordered a Sampler from a retailer in Oct. and after a week I hadn't heard back about the shipping..so I emailed..got a response that there was an issue and it would be on its way shortly. After 2 weeks of it not showing I again emailed the retailer...I have a scatterbrained Mail person who has on a couple occasions delivered to the wrong block...to see if there was a shipping number or what...again I was told that there was an issue and it would be sent asap...my wife ran an online company for 6+ yrs and I helped her..I know of the lil supplier, mail, and what not that can interfere with a business and I am a pretty laid back guy..I mean its just money and cigars...2 things I do not need to survive..just nice to have..2 weeks later again no package and I ask for my money back or the cigars..I really just wanted the cigars..LOL..and was told it he would have a refund in the mail for me...another 2 weeks and nothing...so I email him and explain that I am done waiting...he again assures me that he will take care of this....in 2 months I have had to email him 1st..and never got a confirmation that anything shipped...I explained to him that to be honest and I don't feel as anyone else in my "family" should be affected by him.



Please before you purchase or support Eric with Kioki Cigars.


He maybe a great guy and a good Vendor..but he really dropped the ball on this one.





Shawn

I myself ordered a cigar sampler from Eric at Kioki awhile back and did not receive anything. I did pm and emailed Eric and he assured me that he will get it shipped... he even asked me what cigars I liked! still haven't received it :-\ Eric is a great guy but he does drop the ball :-\ I have ordered from him before and the shipment came on time with no problems. I guess we are the lucky ones :-\

[Todd W]

Kioki = Amateurs.

[RicoPuro]

Man, this just sucks big time. The good new is that there are plenty of other serious on-line retailers who want your business. I'll keep it in mind.

Jorge

[pcozad1]

Thanks for the heads up. I was thinking of ordering, but not now

[SmokinJoe]

That's a bummer Shawn...I hope he makes this right for you!

[SeanGAR]

Thanks for the heads up .. + feedback 4U.

[itsme_timd]

Thanks for the heads up Shawn. As a newbie there are a ton of places out there that tempt you (me!). Due to my great interactions with several BOTL's and vendors on here I trust CS to be a great resource and look for vendors on here a lot. This info is very helpful for me when shopping around.

[Bruzee]

I am really suprised that he hasnt responded here, or via PM. Word travels fast 'round these parts. And others for that matter!

[Smokin Gator]

I ordered a sampler from them a while back. It took a couple of weeks, but I did get a nice selection of sticks. Sorry to hear you had more severe problems.