Cigar Cellar Warning! Do Not Order From!

[CohibaMan]

Just wanted to relate my recent experience as I've been contacted by others having the same problem and don't want anyone else to get burned.

I placed the order on November 12th. On the 24th I get an email saying that the box of Kahlua cigars on the site were sold out but he would make a substitution if I wanted. The major problem with this is that it took nearly two weeks for them to start to process the order. You would have thought that someone along the way would have noticed but whatever. I don't really fault them for not having the Kahlua's as they were discontinued a while ago but he should have taken it off the available to order list.

The next day he writes back saying he will take care of the substitution. On December 2nd I wrote to Anthony wondering about the shipment. It had only been a week but foolishly I had thought that the shipment has ready to go when he emailed about the Kahlua's. He says that it was shipped, "...the other day". Funny though, later that day I received an email from USPS saying that a shipping label was created and a package was going to be shipped to me.

I received the package on the 15th. Nearly two weeks for shipping but with it being the holidays that's understandable. I open the package and find that the Don Kiki Limited Reserve Sampler I had ordered was not included. I emailed him the same day and he writes back on the 16th saying, "I looked into it and looks like they forgot to put in the box, I apologize for that and will get it out today." After two weeks since the day he said it would go out I had not recieved the package or any shipping information.

I decided to wait till I got back from holidays and so on Jan. 12th, 2009 the package from Cigar Cellar finally arrived. On the 29th of December he said that it had already been sent out and that it was just taking long because of the holidays. Well I never did recieve any shipping information, probably so I wouldn't see he hadn't sent it yet. I checked the box and it was sent on the 30th of December. So by what he said it would have had to be sent out before the 29th and he let it seem that it was sent a while before but it turns out he had forgot again and my email reminded him. So instead of coming clean he lied to cover up his mistake yet AGAIN!

This order was $200. I know it's not the biggest order people place around here but with one that big you would think that he would make sure I was pleased with the service after he had to substitute cigars after the order sat around for two weeks, forgot about the order and then lied about when it was shipped, didn't ship part of the order, then forgot to ship the rest of my order when I blew the whistle on him and then finally lied about the shipping date again to try to cover his puffer-hole. I finally got my entire order and let's check back, when did I order? November 12th! It's been two months!

I STRONGLY urge my fellow lowland....er.....lowtide (?) puffer fishes to not order from Cigar Cellar. Just all around bad news.