another crappy Cbid shippment!

[jbrookeiv]

Originally Posted by bobarian

Man, there is a lot of bitching and complaining going on here over cigars that were received undamaged. You are buying smokes at 20-50% of online retail prices. If your cigars are damaged send an email and they will be replaced. Obviously the added cost of better packaging is not cost effective. Cbid ships out thousands of packages a week, by just tossing them in the closest box available they are saving money. They are the ones taking the risk of damaged sticks arriving and they have decided that the replacing damaged sticks is cheaper than increasing packaging costs. If you want good packaging pay more from a different vendor.

I totally agree with your statement. I received some cigars on my latest shipment with crushed heads. I emailed them, and they replied within an hour. They sent out the replacements and I had them 2 days later. Pretty good customer service if you ask me. Whatever they need to do to help keep costs down is fine with me.

[saigon68]

Call 'em. Tell 'em. If no satisfaction-leave 'em. Tobacco taxes are outrageous & unfortunately some cigar companies will fail. This is going to cull the herd so to speak so that there will be a limited number of on-line retailers to order from; hence they will have to clean up their act if they want your business. We are not second class citizens even though we are treated as such.

[McCleod]

Originally Posted by bobarian

Man, there is a lot of bitching and complaining going on here over cigars that were received undamaged. You are buying smokes at 20-50% of online retail prices. If your cigars are damaged send an email and they will be replaced. Obviously the added cost of better packaging is not cost effective. Cbid ships out thousands of packages a week, by just tossing them in the closest box available they are saving money. They are the ones taking the risk of damaged sticks arriving and they have decided that the replacing damaged sticks is cheaper than increasing packaging costs. If you want good packaging pay more from a different vendor.

I agree with you. My personal experience with Cbid had been wonderful; and I buy frequently from them. I have never noticed bad packing, but I will be more aware now; the cigars have been fine, that is what I am really looking for. Putting more plastic pillows in the environment or God forbid, those pesky peanuts is not a good thing either. Their business practice seems to work; most are happy with them -- but I respect those that have a different view.