Problems with Tampa Humidor?

[rlaliberty]

Sent an email to them yesterday. Still no response...

Basically, ordered some singles and they came literally soaked. I dunno if too much water was put into the pillow or what but they are all unsmokable. The Punch Champion i ordered actually burst at the bottom (yes, moreso than it should be). Anyways, just wondering if anyone else has had issues with them? I've ordered from them before and the sticks were a bit wet but not like this...

[SMOKE20]

I have never had an issue with them. Once they get back to you they should take care of it. They are a stand up company

[Jack Straw]

Call them up. I've dealt with them and you will get it done faster if you call in.

[golfermd]

I've always found them great to work with...

[Cigary]

Originally Posted by Jack Straw

Call them up. I've dealt with them and you will get it done faster if you call in.

Ditto this. I have been ordering from TampaHumidor for years and they are always very good with Customer Service.

[Rev2010]

I only ordered one and everything was excellent. On another note though, not sure why any company shipping within the US actually uses water pillows, it's really not necessary. Cigars will not go bone dry if put in ziplock (or other type of sealed) bags. Most packages make their destination in under a week. I doubt they'd go dry even without being in a sealed bag.


Rev.

[jay29]

I hope my order is ok. I ordered 11 great smokes-singles. It is supposed to arrive tomorrow.

[rlaliberty]

Glad everyone has had good experiences. If they don't email me tomorrow, I'll just call.

[uli2000]

Uh-oh. I just ordered about 14 singles last week. Hope all arives well.

[bkcigar]

I've had the the same problem twice now!! Sent an email, no response!!
I guess i'll call

[jay29]

I received my order today. The cigars seem to be of a normal humidity. However, they shorted me a Carlos Torano maduro Robusto. Not to good for a first time customer. The business I worked for previously had the truck loader, checker, and the manager check every first time customer's order and sign off on it. Three checks.

[MrMusicMan1]

Wow, I'm surprised at these comments. I've never had a problem. Everything was tip top perfect. They are great stand up people. They will make it right. Call them. Pictures never hurt either. Let us know how it all turns out.

[jedipastor]

I've only ordered from them once but it was a VERY good experience! Everyone I know who uses them raves about them almost as much as New Havana Cigars. So all I can say is that this must be a fluke. I'd call CS again, let them know that you are a very unhappy first time customer and you'd like your cigar...maybe they'll even give you something else for the trouble (I would).

[bkcigar]

Originally Posted by bkcigar

I've had the the same problem twice now!! Sent an email, no response!!
I guess i'll call

GOOD NEWS !!!
I received a very nice personal e-mail today from the owner and he said
the damaged cigars will be replaced ( at no charge) Now that is the way to do business!!

[Jack Straw]

Good to hear!