Bad B&M! Tobacco World in Marietta, GA

[ashmaster]

His actions are totally rediculous and asinine. I will never, nor will I advise anyone to ever visit this place. Please add my name to the list.

Thanks!!!

[SmoknTaz]

Sorry that you had to deal with all that BS Tim! You would think that in today's economy, the owner would bend over backwards to get your sale! At least pretend he wants your sale!!!

[beaglepower]

With customer service like that, they won't be around for long. It appears you aren't the only dissatisfied customer.

Post a review below so others searching for a B&M in your area will know.

Please add my name to the petition. I added a review on Google also, to warn other potential victims. If other BOTL/SOTL would do as well we might prevent future incidents.

Tobacco World of Marietta, GA

[itsme_timd]

Originally Posted by Acesfull

Thats odd... Every single B&M owner that I have encountered have been some of the coolest cats that I've known.. from my local tinderbox guy to Dan at newhavanacigars.com... I've been in Dan's warehouse and smoked with him as his warehouse is literally around the corner from my civilian employer. This just seems odd someone who is into cigars acts like this much less owns a cigar business....

Luckily because of the internet you places like newhavanacigars, ci, cbid famous-smoke etc... give those guys your money because they all have awesome customer service and deserve your business and im sure have much better prices

Exactly! That was what shocked me the most! Cigar people are usually some of the nicest out there - this is a true brotherhood!

Originally Posted by beaglepower

With customer service like that, they won't be around for long. It appears you aren't the only dissatisfied customer.

Post a review below so others searching for a B&M in your area will know.

Please add my name to the petition. I added a review on Google also, to warn other potential victims. If other BOTL/SOTL would do as well we might prevent future incidents.

Tobacco World of Marietta, GA

Thanks for sharing this info, I'll definitely add my review and I hope that people see that when looking for a B&M.

[Rodeo]

I'm in on the petition ... totally unacceptable and the makers he represents should know

[MrMusicMan1]

I added a review to google as well. Put my name on the list. I have never heard of anything like this before, terrible.

[Quisby]

Signed. This is unbelievable, both B&M's I go to have awesome owners/employees.

[Koolpsych]

This is kinda sad. As a strictly online cigar purchaser it makes me want to stick to online rather than searching out a local B&M

[Cigary]

Thx guys,,,I keep adding to the list and I also ran a post on Google as well. Thank God that most B&M's are not like this place which is why this place needs to be taught an invaluable lesson in cigarnomics.

[Jonesee]

Gary, throw my name on..

Free Enterprise has its own punishment...

[Baldyisme]

Put me on the list. Even in Communist Cuba, the worst service I ever had was NEVER this bad.

Originally Posted by Jonesee

Gary, throw my name on..

Free Enterprise has its own punishment...

[tzaddi]

Originally Posted by itsme_timd

At this point I took my fingers and flicked all of the cigars in the floor and said, "You guys have a horrible reputation around town for being jerks, and I sure see why. Keep your cigars, I'll never shop here again!" His reply... "F$$$ you, you fat F$$$ slob! I don't need your F$$$ business and I don't care what my reputation is!" I swear guys... this is exactly the way this happened.


At this point I am fuming mad... I haven't been this mad in a long time. So, I walked calmly over to the front of the store where he had a card table full of empty cigar boxes and flung the table and boxes down the sidewalk. Normally I'd think, "man, I should go flip over that table full of cigar boxes" but then I'd walk away. This guy pushed my buttons and I had to do it. After that, I calmly walked to my truck and got my cell phone and went to take a picture of him and the boxes, he stepped aside so I got a pic of the boxes. Then I calmly waled to my truck and drove away - I didn't say another word to him - the whole time I'm pulling out he's cussing and shaking his fists.

I understand your frustration and empathize with you. Face to face customer service a waning art.

I am curious about a couple of things. Are you saying that your "flicked" the cigars you had selected for purchase onto the floor?

Can you post the photo of the empty cigar boxes and card table arrangement you took?

I hope you are feeling better.

[DSturg369]

In the event my displeasure in this wasn't clear enough in my previous post, PLEASE add me to the list, in BIG BOLD LETTERS.

[carterwsu]

I'm moving to Marietta in September for Chiropractic school and definately will not be providing ANY business to these people ever.

Damn! It's amazing that people with such a great job and being in an atmosphere condusive to kicking back and relaxing, would have such a bad attitude towards customers. Where is their business ethics?

What other shops around the Marietta/NW Atlanta area do you recommend? Like I said, I'll be moving there in Sept. and like to throw business towards good cigar shops every once in a while.

Sign me up on the petition too!

[Hermit]

Personally, I wouldn't throw a guy's boxes all over the place
and try to torpedo his business because he was an asshole
and was rude to me.