Puff Cigar Discussion Forums

ffup · 08-19-2009, 11:11 AM

Graycliff Orginal PG 5 pack. At $25 that is only $125 a box!!!

I have never hade one but I do like the white and 1666.

Any opinions?

Nismo#12 · 08-19-2009, 02:05 PM

I jsut bit on the Perdomo Lot 23 5-er wow they are rolling the deals today seem slike everything been close to a 75% mark down

mrsmitty · 08-19-2009, 02:18 PM

I missed out on the Graycliff

but did manage to get the perdomo lot 23 5er. Great deals, hopefully will have some more money next week.

ffup · 08-19-2009, 05:22 PM

Just got my order in from cigarmonster, an underboss sampler. This is the first time I have bought from Famous Smoke Shop. Upon opening the package and review the sticks I noticed the Rocky Patel American Market was cracked at the foot, about a half inch or so. This is not a huge deal, cracks happen. But, since it is one of the better sticks in the sampler anyone think I should give them a call? I am also wondering has anyone else had this with them? is it regular?

Volker · 08-19-2009, 05:35 PM

I've placed about a dozen orders in the last few months with FS and had so far only one problem with a single cigar that came damaged. Usually all samplers and 5packs are excellent packed and bubble wrapped.
In my case they had put 2 Tat Havanna and 2 Ashton VSG in one bag and it wasn't tightly wrapped. They were also without a cellophane wrapper.
One Tat had the wrapper damaged and the head hanging loose just at the band. With that stick it meant that about 30% was gone

I called them and they gave me a credit. All good.

I would say call them and see what they say. If it doesn't bother you much, at least let them know that they should increase their pre-ship QA.

ffup · 08-19-2009, 10:28 PM

Thanks Volker.

I was thinking about calling them tomorrow just to let them know, not wanting anything in return but before I could call they called me. Apparently someone viewed my post and called me. This is awesome customer service. They did more than I would have ask for. I wish more companies had this type of service.

FSS I appreciate your attention and will continue to purchase from you. Thanks again R**** (did not want to post a name her but he/she was great).