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#1 (permalink) |
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Puffer Fish with some spikes
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Any experience with this
It's been three weeks and a few days and I still haven't received my package? If the item is lost, is it ok to ask for replacement? Their site indicates that they will replace, refund,etc. if you are not satisfied with their product. I'm not sure what to do if the product does not arrive at all.
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#2 (permalink) | |
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Alpha Puffer Fish
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Re: Any experience with this
Quote:
__________________
"Make all you can, save all you can, give all you can." -John Wesley |
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#6 (permalink) |
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Puffer Fish with some spikes
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Re: Any experience with this
More than three weeks since it was shipped. They said the item might have been returned to them (they were not sure if it was mine) in which case they shipped it again. They did not mention anything about replacing a package if it is has indeed gotten lost. The package contains a box of Padron 3000 Maduro and a bunch of singles.
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#11 (permalink) |
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Puffer Fish with some spikes
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Re: Any experience with this
Just e-mailed them this afternoon and I quickly got a response. They said they would mail me a new one on monday. I hope they could file a claim for the lost package. I also hope the new package will arrive with no problems this time. When this is all sorted out I am going to write a "retailer report" and properly thank them. Thanks guys for listening to me, I feel better now.
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#12 (permalink) |
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Huge Puffer Fish packed with spikes
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Re: Any experience with this
Glad all is resolved for you-there is a good moral to this story i believe which is if in doubt, ask. when you have no information its natural to become paranoid about the shipment. emailing the vendor should be no problem [after all youre a paying customer] and it will help both sides know where they stand.
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#13 (permalink) |
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Evolving Lead Puffer Fish
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Re: Any experience with this
Yeah, four weeks in transit for cigars isn't the best thing... they could get wayyy to hot and dry depending where they are. Good move calling them and having them send u a new shipment. Sometimes it is worth a few xtra bucks to get 2-day delivery so they dont sit in the UPS truck for 10 business days. If I were you, I would be jonzin' by now waiting for the new smokes!
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#14 (permalink) |
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Puffer Fish with some spikes
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Re: Any experience with this
It finally came this afternoon when I was about to ask for another replacement. That was a very long wait. I somehow felt guilty, but all I did "wrong" was order cigars from another country. I am glad it’s all sorted out and the bottom line is ~ they reshipped it to me as they promised. There is no need for me to write a retailers report to clutter the forum.
Thank you www.showmeyourash.com for keeping your word. I suppose we are sometimes victims of government restrictions on tobacco, which are totally based on pretext. I am not happy to feel like a petty smuggler. I am thankful that there are people miles away that keep their promises. |
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