Help! Need advice for a cigar website re-launch

[chris]

Hello Cigar Lovers,

I really could use some advice here...I'm re-launching CigarOne.com and need to know what it is you most look for on an e-commerce Cigar website. We are Geneva based and sell only Cubans but we do have cigar accessories.

I sincerely appreciate any suggestions you might have.

Thank you!!

Emily

Here are a few comments I've already received:
Crisp pictures with exact measurements of each cigar
Tasting notes for each cigar
Strength of Cigar
Make your own Sample Boxes

For the member's section:
Exclusive discounts and special offers
Membership Rewards based on # of orders placed
Wish List
Option to enter your Birthday - so we can include extra gifts
Number of orders placed
Outline of previous orders

[mpingree]

Originally Posted by chris

Hello Cigar Lovers,

I really could use some advice here...I'm re-launching CigarOne.com and need to know what it is you most look for on an e-commerce Cigar website. We are Geneva based and sell only Cubans but we do have cigar accessories.

I sincerely appreciate any suggestions you might have.

Thank you!!

Emily

Here are a few comments I've already received:
Crisp pictures with exact measurements of each cigar
Tasting notes for each cigar
Strength of Cigar
Make your own Sample Boxes

For the member's section:
Exclusive discounts and special offers
Membership Rewards based on # of orders placed
Wish List
Option to enter your Birthday - so we can include extra gifts
Number of orders placed
Outline of previous orders

Competitive Prices
Prices shown and easily understood
Shipping costs easily found and understood
Payment methods easily found and understood

Martin

[coppertop]

Originally Posted by mpingree

Competitive Prices
Prices shown and easily understood
Shipping costs easily found and understood
Payment methods easily found and understood

Martin

I'll second Martin and add

rare stock (if possible)
discounts for multiple box orders....

Still thinking.....more to possibly come.

[poker]

Box codes

[MoTheMan]

What I look for from any merchant I regularly buy from, pretty much what others have said so far, but I'll say these again.

--Competitive prices
--Predictable delivery times
--Authenticity and good quality in what's being offered
--Good & quick feedback on customer questions
--Breadth of selection
--Reliability, knowing to expect the same quality service time after time

Extras include:

--Monthly/weekly specials and occassional sales
--Availability of assortments or singles
--Breadth of retailer's knowledge

[IHT]

some of the things on your site i already like.

some things that i feel need to be added:
-being able to see all the names and prices of a particular brand at once (but you need to add the sizes of the cigar to the table)
-a way to find cigars of the same size in one click. like when i'm looking at a Monte Especial #2, i would want to click and see ALL the other "Palma" sized cigars you have in stock. maybe i was looking for a particular size and would like to compare the different brands of what you have in stock. EDIT - i see you do actually have that. nice.
-box codes available (as poker stated).

although i've never ordered from there, it was the first online vendor i found on my own. i like the site, but compared to other sites, the few things i listed are the only things i feel are missing from the actual WEBSITE part of it.

most people referring to the "business" side, with prices, knowledge, customer service...

oh, the RARE & LIMITED area is nice, i like it, but some feel that you should add an "AGED" area, for cigars 4 or more years old.

hope it helps.

[coppertop]

I guess AGED is what I was refering to also.........just didn't come out that way

[kansashat]

You might consider having "aging vaults" for your more wealthy clients (I ain't one of em). You could charge a rental fee for those more affluent customers who might want to purchase boxes & store them with you for future consumption. It seems I've heard of this.

[hogg]

Originally Posted by poker

Box codes

I was going to add this at first, then thought someone else surely would put it up.

I guess it's not considered that much of a draw, but on my list, I tend to check vendors that post codes first, and more often; only wish they would keep them up to date : (

[txmatt]

Many sites have pictures of cigars. I think you should set yourself apart from the others by having photographs of cigars that have been smoked down an inch. I personally volunteer to help you prepare cigars for the photographs..

I think having user reviews similar to what Amazon or NewEgg has would be another way of getting people to come to your site first.

Matt

[dvickery]

LOWEST prices on the world wide web and i would be a customer.

derrek

[seagarsmoker]

What poker said...

[Ganz]

Original packaging.

[MoTheMan]

Originally Posted by MoTheMan

What I look for from any merchant I regularly buy from, pretty much what others have said so far, but I'll say these again.

--Competitive prices
--Predictable delivery times
--Authenticity and good quality in what's being offered
--Good & quick feedback on customer questions
--Breadth of selection
--Reliability, knowing to expect the same quality service time after time

Extras include:

--Monthly/weekly specials and occassional sales
--Availability of assortments or singles
--Breadth of retailer's knowledge

. . . and OH! a most important thing;
If I know the merchant & personally like them, then I will definately be a returning customer.