Customer service props

[rsamos]

I ordered a new pair of riding gloves from 'Aerostich' on Wednesday evening. Not realizing where they were located, I ordered 3 day shipping (+ $6) to make sure they're here before I go on my ride next Thursday. About 21:00 that night, I got a phone call from a woman in their customer service department letting me know that they were in Duluth (about 150 miles) and there was no need to order expedited shipping. She was going to knock the $6 charge off my invoice.

I just checked, and UPS shows my gloves out for delivery today.

I know it's not a huge thing, but after so many times of paying for upgraded shipping with vendors that wait 3-4 days before sending the package out this was kind of refreshing.