PipesAndCigars.com...

[DBall]

I got a reply from them claiming they didn't get the order until the 30th, so I emailed them back and advised that simply wasn't the case and that the order was placed the 17th. Here is the reply I got:

[SIZE=2]Dan,[/SIZE]
[SIZE=2][/SIZE]
[SIZE=2]Sorry about that I see the 17^th order now. There were 2 orders. The reason it was held up was for the St James Flake. Sam Gawith is only imported into the country twice a year now and we normally have loads of stock just for that reason. In this case I cannot explain why you were not notified of the delay (at the very least) and I am sorry for that and will handle it on my end.[/SIZE]
[SIZE=2][/SIZE]
[SIZE=2]If you decide to give us a second chance in the future please call me directly so I can give your order personal attention. This is not how we operate and I would feel the same as you.[/SIZE]
[SIZE=2][/SIZE]
[SIZE=2]Many apologies,[/SIZE]
[SIZE=2][/SIZE]
[SIZE=2]Bob Gates

[/SIZE]

[SIZE=2][/SIZE]
[SIZE=2]
[/SIZE]

[Blaylock]

I'm sure some of you received a pm today from Bob Gates, a manager at pipesandcigar.com. He is awaiting permission to post on this forum, but he has extended his apologies for past situations and wants to personally take care of any future problems.

He should be posting here in the next few days, so I won't get into the details of his pm, but it seems like he is genuinely apologetic and more than willing to work with us in the future. His "olive branch" (as he put it) has been extended and we'll hope for improvements down the road.

[DSturg369]

I have an order with them now. We'll see how it goes.

[GreatBonsai]

Originally Posted by DSturg369

I have an order with them now. We'll see how it goes.

Same here. For a couple Cob pipes and a tin of 965. I got the tracking number yesterday, a day after ordering. So far, P&C is on my good side.

[TRicker]

I love pipesandcigars. They are a great bunch of guys, lets see what they do. I'm sure they will make it right. They have always gone the extra mile for me

Tim

[Mad Hatter]

I'd like to see P&C back on everyone's good side

[bige610]

I always call and ask. I had to wait for one order. but another one shipped in one day. They have some awesome blends but i dont know if i would order a pipe from them.

[GreatBonsai]

Originally Posted by bige610

I always call and ask. I had to wait for one order. but another one shipped in one day. They have some awesome blends but i don't know if i would order a pipe from them.

Some pipes do seem almost too cheap to be true, but I figured a Missouri Cob wasn't too much of a gamble...

[bige610]

I just like holding pipes in my hand when im looking for a new pipe. If its an estate pipe and a good deal i really enjoy ebay. Ive only baought 1 new pipe sincei started smoking again. I just cant spend 100 buks or so without seeing it and holding it first.

[DSturg369]

I ordered some a few tins and a new pipe..... Just something that caught my eye. As I said, I'll reserve my judgement until delivery day and see how it goes. I did order via the phone to make sure everything was in stock.

[HoopleHead]

My last order with Habana (P&C) took a long time and arrived sans one of the items that they charged me for. I've never had an order go this bad with them before, but they did answer my email saying they would refund my money for the Bob's Choc Flake if I didn't want to wait for them to get more.

I've been buying from them for quite a long time and have been generally happy with the service and very happy with their variety and prices. I hope if they are having some kind of managerial problems they'll get them in order quickly. I also like smokingpipes.com but their prices aren't quite as good on most things and they of course don't have the variety of cigars and they don't have Hearth and Home blends, several of which are important to me.

I've gotten direct replies from Scotty and Russ in the past but the last couple of replies have been from new people. I don't know what's going on. I don't get the feeling they really care anymore and I certainly used to... I've recommended P&C to many many people! Hope they don't make me sorry I did!

I don't like making telephone orders because I like things in writing, but maybe in the future I'll follow up my online order with a phone call the next day to check status. I always wonder why vendors don't treat mail orders like they would if you were standing in the store. If I was there, they'd go right to the stock and hand it to me, no reason to wait weeks without a word of information to the customer.

[DSturg369]

I was told that all the items I inquired about, and ordered, were "in stock" and that my order would be shipped out that same day..... UPS, and that it should arrive to me on Monday or Tuesday. After seeing some of the horror stories on the condition of delivered tins I can only hope that I am not going to be able to add to the sad tales of woe.

[paperairplane]

I have made 3-4 orders, never a problem. I typically put a note stating that if somehting is back ordered, I will accept a substitute of similair price / style.

I am still pro P&C

[GreatBonsai]

Figured I'd put this here rather than creating a whole new topic...

Has anyone tried the "One for the Road" sampler from P&C? Was thinking of ordering it for my friend and I... He likes Whiskey (Jameson's Irish), and I'm a fan of Rum & Scotch (not mixed), so I figured why not try Tobacco's of the same name? Do they even have an inkling of their alcoholic namesakes?

[Blaylock]

I posted a discount offer from Pipesandcigars.com if anyone is interested...

Pipesandcigars.com