PipesAndCigars.com...

[DebbieS]

Originally Posted by GreatBonsai

Figured I'd put this here rather than creating a whole new topic...

Has anyone tried the "One for the Road" sampler from P&C? Was thinking of ordering it for my friend and I... He likes Whiskey (Jameson's Irish), and I'm a fan of Rum & Scotch (not mixed), so I figured why not try Tobacco's of the same name? Do they even have an inkling of their alcoholic namesakes?

FYI - all the blends offered in this sampler are Altadis blends. The Whiskey is rather mild with a very pleasant aroma, so goes for the irish creme. The rum and maple has a interesting aroma blend, and I've been considering changing to another, but need to find something interesting - maybe more rummy less mapley. The Sambuca has a lovely anise note and hold onto your hats when opening the bag of Bourbon. I often assemble these samplers and feel a little woozy from this blend, its a potent one for sure!

Many of these samplers were created as I passed time riding on a train from Albany to Charleston SC, long trip so there was a lot of time to pass. Everyone thought I was insane when I came home and ordered the bananas and creme tobacco, but it's apparently a nice mild smoke! Just wait until I get me some RootBeer tob!

[Blaylock]

Originally Posted by DebbieS

Many of these samplers were created as I passed time riding on a train from Albany to Charleston SC, long trip so there was a lot of time to pass.

Hello, Debbie! I see you are a Customer Service Manager but for what company? I thought perhaps Cup 'O Joes...but now I'm not so sure.

Anyway, welcome to Club Stogie and we're looking forward to hearing more from you!

[GreatBonsai]

Thanks Debbie! It's good to get input from someone who works with the stuff. Welcome to CS!

[DSturg369]

Well, PipesAndCigars.com has a new customer in me! Very happy with the package sent, how it was packed, and the communication.

WTG!!

[Senator]

I would love to order from PipeAndCigars...but the calculated shipping rates to Canada seem unusually high. I've ordered from other online retailers where the shipping isn't anywhere close to being as much.

I've tried calling the 1-800 # for more info but it's always busy. Also, I've yet to receive a reply to two e-mails sent querying for actual shipping costs.

I really want to order some Butternut Burley...I do hope I hear from them soon.

[robertw1249]

hi all im about ready to give up on pipeandcigars it take 2to3 day befor they ship your order out and if there out of some thing on your order they dont try to call or send a e-mail telling its out and i put in a order last night about 5:00pm centl time and i did another order later that night at another tobacco site and the order i i did later in the night from the other tobacco site shiped today but the order from pipeandcigars did not ship yet and i ordered the same amout of tobacco from both sites

[DBall]

Originally Posted by robertw1249

hi all im about ready to give up on pipeandcigars it take 2to3 day befor they ship your order out and if there out of some thing on your order they dont try to call or send a e-mail telling its out and i put in a order last night about 5:00pm centl time and i did another order later that night at another tobacco site and the order i i did later in the night from the other tobacco site shiped today but the order from pipeandcigars did not ship yet and i ordered the same amout of tobacco from both sites

Bob said he was going to work to "make it better", but actions speak louder than words. Try sending the guy a PM (as he's a member here). Please report back and let us know what happens.

Here's his profile:

http://www.clubstogie.com/vb/member.php?u=11669

[robertw1249]

hi all ok i got a e-mail today saying my order will be shiped to day i put my order in on the 7/21 at 5:00 pm cent time and i did another order that same night from another site at 11:00pm cent time the order i put in at 11:00 pm shiped the next day but the order i put in at 5:00pm from pipesandcigars did not ship til the 7/23 today and i orderd the same amout of tobacco from both site for me i dont see any change in the way thing are being done at pipesandcigars

[Blaylock]

Originally Posted by robertw1249

hi all ok i got a e-mail today saying my order will be shiped to day i put my order in on the 7/21 at 5:00 pm cent time and i did another order that same night from another site at 11:00pm cent time the order i put in at 11:00 pm shiped the next day but the order i put in at 5:00pm from pipesandcigars did not ship til the 7/23 today and i orderd the same amout of tobacco from both site for me i dont see any change in the way thing are being done at pipesandcigars

The 21st was Monday...today is Wednesday, and they're shipping out the order. I really don't see a problem with a vendor sending out an order within a day or two or three for that matter.

If another vendor sends out packages quicker, that's great. I look more at merchandise, price, customer service (which pipesandcigars seems to be addressing and is trying to resolve), as well as the quality of the order when it arrives.

Just my

[DBall]

Originally Posted by Blaylock

The 21st was Monday...today is Wednesday, and they're shipping out the order. I really don't see a problem with a vendor sending out an order within a day or two or three for that matter.

If another vendor sends out packages quicker, that's great. I look more at merchandise, price, customer service (which pipesandcigars seems to be addressing and is trying to resolve), as well as the quality of the order when it arrives.

Just my

Oh... I just realized that robertw1249 was saying his order hasn't shipped yet, but that it's only been 2 days. When it happened to me, it was 20 days (literally). 2 days is a pretty normal turnaround.

As far as not seeing any change, shipping 2 days out instead of 20 is a huge change in my opinion.

[robertw1249]

hi baylock i work for a place that did online orders i work for them and did online orders for 6years if you put a order in the night befor your order went out the next day if the item you oderd was out of stock we sent you a e-mail right away thats the way we did thing and thats the way thing should be done

[robertw1249]

dball i have had other order take 3 weeks to get to me they where out of a item that i order never sent me a email telling me that it was out

[ResIpsa]

I normally stay out of this forum, but since this is my local B&M who I have extensive experience with, I've got something to say.

1) I've never experienced anything other than outstanding customer service from this shop.

2) If you check them out you will find they offer a wide range of products at very good prices.

3) A two day turnaround on a placed order is very reasonable. If someone experiences something else at some other company based on what that company's order traffic and staffing levels are, well, that has little relevance to the issue at hand.

4) The powers that be at this shop have stated an intention to make things better. My suggestion is to give them a reasonable opportunity to do so, rather than expecting instant gratification

[TRicker]

Originally Posted by ResIpsa

I normally stay out of this forum, but since this is my local B&M who I have extensive experience with, I've got something to say.

1) I've never experienced anything other than outstanding customer service from this shop.

2) If you check them out you will find they offer a wide range of products at very good prices.

3) A two day turnaround on a placed order is very reasonable. If someone experiences something else at some other company based on what that company's order traffic and staffing levels are, well, that has little relevance to the issue at hand.

4) The powers that be at this shop have stated an intention to make things better. My suggestion is to give them a reasonable opportunity to do so, rather than expecting instant gratification

Amen brother, everyone has bumps in the road, but lets not pile on just for the sake of piling on. There are thousands of satisfied customers that shop there (me being one of them).As far as the order placed at 5pm central time, did you send them an email first or try to call? Or did you just post here where they can't answer your question to jump on the piling on wagon?Its much easier to call out someone on the forums where they might not see things to be able to make them right, if there even is something to fix.I'm not saying that there isn't ever a shipping problem(I used to run a shipping center, nothings perfect in the shipping world) just saying lets not make a problem worse than it might or might not be just for the sake of piling on.

[Blaylock]

Bob Gates, who has been referenced here, sent a pm to several people who responded early on in this thread. He is the E-manager at Pipesandcigars. Basically, he said that the company was experiencing "growing pains", he is aware of problems, and is trying his best to solve them.

The important thing is that he would personally like to hear from anyone who has questions or concerns. I have been in contact with him several times since his original pm. With his permission you can contact him personally at bobbyg@pipesandcigars.com





IMO, we have all had a chance to voice our opinions on this topic and unfortunately, I see it going downhill from here.