PipesAndCigars.com...

[GreatBonsai]

Originally Posted by Blaylock

IMO, we have all had a chance to voice our opinions on this topic and unfortunately, I see it going downhill from here.

Agreed. I don't see this as anything other than an 'airing your grievances thread' which is never constructive. Or, it just turns into 'P&C is good' vs. 'P&C is bad' thread, which is also not great for anyone. I have personally had great service with P&C. If I happen to order some tobacs from them, and it take a little while to ship (within reason), I assume it's because they're waiting on their next shipment. I feel like some poeple assume that just because they process orders, they always have stock of everything they order, which is just not the case. As said eariler, this is a B&M, meaning a storefront. They don't have to have an online store, but they do. Apparantly they're going through some business changes right now, so let's all cut 'em a little slack, alright?

/rant

Ok then... got a little long winded, sorry guys.

[rlaliberty]

just recieved an order from these. couldnt be happier. not only did everything come in pristine condition, but they shipped it fast AND included two things of bristle cleaners and a tamper for FREE.

oh, AND they also sent a small altadis sampler blend entitled 'model'

[Blaylock]

Originally Posted by rlaliberty

just recieved an order from these. couldnt be happier. not only did everything come in pristine condition, but they shipped it fast AND included two things of bristle cleaners and a tamper for FREE.

oh, AND they also sent a small altadis sampler blend entitled 'model'

Great to hear.

In case anyone didn't see it in the Retailer Forum...Bob mentioned that there's a free sample offer going on now for some of those Altadis blends.

[DBall]

Originally Posted by Blaylock

IMO, we have all had a chance to voice our opinions on this topic and unfortunately, I see it going downhill from here.

I concur.

My initial few posts were made out of dissatisfaction... Not only has Bob been made aware the issue was as severe as it was, he advised that he would work towards making things better. As an added bonus, he's become a member of our community, making him that much more accessible.

I'd say the thread is a victory for us all, Bob included.

[DSturg369]

Nothing to see here people. Move along now.

[ResIpsa]

Originally Posted by DBall

I concur.

My initial few posts were made out of dissatisfaction... Not only has Bob been made aware the issue was as severe as it was, he advised that he would work towards making things better. As an added bonus, he's become a member of our community, making him that much more accessible.

I'd say the thread is a victory for us all, Bob included.

Bob asked me to call him on the phone, which I did. Very, Very nice guy, sincere in wanting to resolve any problems that may exist and whom I suspect you'll be seeing more of around here. Since I'm local he invited me to take a tour of the warehouse with him sometime and take pics of the tins and tins and gads of tobacco there.

I'll post pics for you guys when I do, it sounded very cool!

[old4x4]

My first order with them had a very minor bump. A month ago or so, I ordered some tobacco and it hadn't shipped for a week, found out they were waiting for some of my baccy to come in after I emailed them. To their credit, my response was immediate and my order arrived a coouple of days later.
I ended up stopping there a few weeks later when I was in NY visiting some friends and it was the friendliest, most helpful place I've ever been to. I met Russ and was waited on by his daughter. Great place and I will be ordering from them again (Scotty's Trout Stream is the best!)

Just my .02 worth.

[HoopleHead]

Well I have to say that though there's been a glitch or two here and there, P&C is my go-to place for my orders. The shortage I mentioned earlier was refunded, and now I've been notified that I have another package on the way and nothing has been charged to my account yet. Whether they charge me or not, I consider the affair well compensated and I will still order primarily from them. I've had far more problems ordering from Amazon.com but I still go there first for that sort of stuff as well... so I'm still a happy camper. Who could even consider leaving the only source of Russ' blends???

[jkorp]

I've placed several orders with P&C, and they've all been great. My very first order was something oos, and they notified me. Other orders went directly to lottery winners, and got there fast. This is actually the only place I have placed any pipe related order through and they have done a great job in my book.

When ordering I always choose Priority Post for shipping, don't know if that helps, but it has been flawless for me.

[sspolv]

While I've never ordered anything off of the website, I have visited the store in person. Great staff they have there and oodles and oodles and oodles of excellent stuff to peruse through. Their humidor is amazing but the piece de resistance is, of course, the pipe tobacco selection. It is, literally, a wall of pipe tobacco and a smiling Russ. It was like walking into the gates of Paradise. I spent about 3 hours there and ended up picking up some of Larry's Blend, which was a hale and hearty tobacco to my liking. Next time I get up there I'll be picking up some Trout Stream, but it's an hour north of me so it doesn't happen very often (usually once a summer or so). Seems I have to get myself in gear to go back up soon!

[Senator]

Well, I placed my first order with PipesAndCigars.com last Friday and my order just arrived this morning. 16oz of Scotty's Butternut Burley. With a weekend in there and having to go through Canada customs, I think that's pretty quick!!!

Bob was great to deal with and I'd definitely consider purchasing from him again.

I'm in Canada and found the shipping charges to be quite high...about $30. However, Bob did explain that I could have chosen a cheaper shipping service...I think I might try the cheaper one next time.

For my first order, I give two thumbs up to P&C. :-)