PipesAndCigars.com...

[DBall]

I sent an email to a guy named Beau about this (he was the one that sent the confirmation notice), but here's the deal...

I got into a newbie pipe trade and was given the name of their company by my trading partner. I placed my order on the 17th of June and today I get a return email stating that my order just shipped today.

Has anyone else had this problem? Does it usually take this vendor nearly a month from receiving your money before he ships out? While this is partially a frustrated rant, I'm also wondering if this is typical from others who have ordered from him.

I'll update this with his response from my email when (and if) I get one.

[kheffelf]

If the item was back ordered than this is very common, also you won't know if an item is back ordered unless you email them and ask them what has taken so long. If the item you ordered was in stock they would have shipped right away.

[Mad Hatter]

This has gotten to be very common with pipesandcigars, but in their defense I do have to say that their website says to call for availability. I don't think I'll order from them again w/o placing my order over the telephone. Its too bad they've chosen to do things this way, but that's their decision.

[mugwump]

Sadly it's a very common problem with them which is why I only order their house blends these days and do all my other shopping elsewhere.

[DBall]

Originally Posted by kheffelf

If the item was back ordered than this is very common, also you won't know if an item is back ordered unless you email them and ask them what has taken so long. If the item you ordered was in stock they would have shipped right away.

Ahh... thanks for the info, man. I didn't know that about them as this was my first (and likely last) order with them. I wouldn't have minded this delay had they advised me (even if only in the email sent today), but they just didn't say anything at all...they treated it like business as usual. I suppose that's the part that frustrates me the most.

[Blaylock]

The first thing I thought of was that the item(s) was backordered even though they state..."In the case of an out of stock item we will make every attempt to notify you by phone and/or email as soon as possible."

The other thing that can delay an order is if you pay by check. They will wait until it clears the bank.

My practice, for any orders from anywhere, is to call a day or two after the anticipated delivery date just to be safe.

[DBall]

Originally Posted by Blaylock

The first thing I thought of was that the item(s) was backordered even though they state..."In the case of an out of stock item we will make every attempt to notify you by phone and/or email as soon as possible."

The other thing that can delay an order is if you pay by check. They will wait until it clears the bank.

My practice, for any orders from anywhere, is to call a day or two after the anticipated delivery date just to be safe.

Yeah, I received no notification and paid by credit card. I wasn't sure if they were going to email an order confirmation even, so I just assumed it left (because it was being sent to someone other than myself)

[Slow Triathlete]

This has happened to me before. They were waiting on a scheduled shipment of one of the blends that I ordered. Unfortunately, you pretty much have to call and find out because no one there attempted to get in touch with me. I like smokingpipes set up better in that if they have it then it is on the site. If they sell out then they take it off of the site.

If you ever want to order McConnell's Scottish Cake from pipesandcigars.com then you better call them to check and see if they have it in stock. They have problems with that blend.

[smokinmojo]

Originally Posted by Slow Triathlete

If you ever want to order McConnell's Scottish Cake from pipesandcigars.com then you better call them to check and see if they have it in stock. They have problems with that blend.

Happened last week. Thankfully! Debbie from P&C called and said SC was out and no idea (I'm sure if they knew when, they would not have called) when it would be restocked...I was surprised to get the call.

[jgros001]

I don't know if I will order from them again.....on the one hand, the sent me dented tins when I specifically asked that they do not.....but on the other hand, the did send McC #25 and 27 from 2000 and 2001.

[Mad Hatter]

Originally Posted by jgros001

I don't know if I will order from them again.....on the one hand, the sent me dented tins when I specifically asked that they do not.....but on the other hand, the did send McC #25 and 27 from 2000 and 2001.

My last order had a badly smashed tin of McConnells Scottish Flake. The seal was broken and the top was so bent out of shape it fell off in shipment. That is real crap for service.

[uncballzer]

I've bought bulk and tins from them a few times and have had no problem. I can't quite remember if I've bought from smokingpipes before, but I do like their layout a lot better.

[wharfrathoss]

mostly i use smoking pipes & mars (even though mars is a bit of a pain now w/no credit card orders)-i was just getting ready for an order, so i appreciate knowing about the shipping problems since i was looking at P&C-think i'll hit up SP this time

[Slow Triathlete]

Originally Posted by smokinmojo

Happened last week. Thankfully! Debbie from P&C called and said SC was out and no idea (I'm sure if they knew when, they would not have called) when it would be restocked...I was surprised to get the call.

Debbie is pretty much the only person that I will deal with there. She's great. I got a Peterson with a P-Lip when it shouldn't have been. She set it straight really fast.

As far as the Scottish Cake goes, from what I've been able to gather from her and other stores is that the American distributer (XYZ) has a hard time getting it due to the demand.

[Mennald]

I ordered 24 tins recently. SIX of the 24 cans were heavily dented. It looked as if they just piled the cans in the box and sent it. I did send them an email describing my displeasure. Of course, no reply, apology, or offer to take them back was sent to me.

I am pretty sure they will not get any more cash from me.