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Not over-joyed with pipesandcigars.com

This is a discussion on Not over-joyed with pipesandcigars.com within the General Pipe Forum forums, part of the Pipe Smokers Forums category; I have to agree that they must have something a miss. I ordered a pipe, a few tins, and a ...
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Old 09-29-2008, 10:38 PM   #31
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Re: Not over-joyed with pipesandcigars.com
I have to agree that they must have something a miss.

I ordered a pipe, a few tins, and a pipe tool. The package came missing the pipe tool. I emailed them, and they emailed me back. Since then, I have found that the pipe they sent me was wrong. I emailed Debbie 2 times, and I haven't heard anything back. I am not sure what's going to happen...

The pipe tool was no big deal, but to get the wrong pipe is a pisser. I am somewhat peeved.
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Old 09-29-2008, 11:14 PM   #32
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Re: Not over-joyed with pipesandcigars.com
After 2 bad buys from them myself, I am now giving smokingpipes a try. They just can't seem to get their shit together.
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Old 09-30-2008, 09:46 AM   #33
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Re: Not over-joyed with pipesandcigars.com
Two weeks later... still no order. Just sent an email.
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Old 09-30-2008, 04:45 PM   #34
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Re: Not over-joyed with pipesandcigars.com
Like I said in an earlier post in this thread, I think emailing Scottie is about your only answer. History says the staff is more than willing to just blow you off when you call or they get an email.

I didnt post the other post in defense of pipesandcigars, more to let you know the only way I've been able to resolve things there.

I do have to admit I have avoided the place since my last go around with them. Just doesnt seem like the customer should have to jump through the hoops like that to get what they have bought.
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Old 09-30-2008, 05:11 PM   #35
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Re: Not over-joyed with pipesandcigars.com
Well it is resolved enough now I guess. Still not over-joyed but at least most of what I wanted is on the way.

I guess in the future if they have what I want and I can't get it elsewhere I will just call it in.

If they ever get a real-time inventory system they need to let us know.
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Old 09-30-2008, 05:47 PM   #36
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Re: Not over-joyed with pipesandcigars.com
I decided last night to use smokingpipes.com instead, and whadda know, my whole order shipped this morning via UPS.
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Old 06-03-2009, 08:51 PM   #37
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Re: Not over-joyed with pipesandcigars.com
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Originally Posted by Senator View Post
I've only ordered through them once...but I had a very good experience with them. My only issue is with the shipping costs to Canada. $32 is a little high to ship $20 of tobacco. I've found smokingpipes to be my favourite tobacco retailer so far...and I'm enjoying dealing with Frenchy on pipes.

The only retailer I've actually had a bad experience with is 4noggins. I found Rich to be very unresponsive to shipping queries and I won't deal with him again. I knwo this is contrary to other's experience, though.

hey man im from canada too thinking of getting a few tins from pipesandcigars... so u actually had no problems??? how they heck do they ship tobacco from usa to canada its illegal without being taxed isnt it.. wont it just get held by customs???
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Old 06-03-2009, 09:58 PM   #38
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Re: Not over-joyed with pipesandcigars.com
Just a heads up, asking how is a bit of bad form. Welcome to the board!
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Old 06-03-2009, 10:24 PM   #39
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Re: Not over-joyed with pipesandcigars.com
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Just a heads up, asking how is a bit of bad form. Welcome to the board!
The clueless, well, have no clue. Ignore him, he'll go back to the online role-player game sites ....
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Old 06-03-2009, 10:56 PM   #40
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Re: Not over-joyed with pipesandcigars.com
Yay! Rat!
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Old 06-04-2009, 01:46 AM   #41
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Re: Not over-joyed with pipesandcigars.com
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The clueless, well, have no clue. Ignore him, he'll go back to the online role-player game sites ....
sorry new to tobacco boards ...

honestly though ive been lookin for a site than can safely send me some chewing tobacco without canadian customs confiscating it, id be very pleased with that.
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Old 06-04-2009, 09:14 AM   #42
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Re: Not over-joyed with pipesandcigars.com
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Originally Posted by Jayrat View Post
sorry new to tobacco boards ...

honestly though ive been lookin for a site than can safely send me some chewing tobacco without canadian customs confiscating it, id be very pleased with that.
We have several members who share your situation. Your best bet until you can PM those fellow members after your first 30 days is to contact web dealers and find out their stance on shipping rates.
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Old 06-04-2009, 10:59 PM   #43
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Re: Not over-joyed with pipesandcigars.com
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Originally Posted by Jayrat View Post
sorry new to tobacco boards ...

honestly though ive been lookin for a site than can safely send me some chewing tobacco without canadian customs confiscating it, id be very pleased with that.
I completely understand, but realize that ANYTHING being shipped transnational gets the attention of customs. The retailer is not going to risk a lawsuit, sanction, or arrest by withholding required information on a declaration, or other shipping documents.

Mad Hatter is wise. Grow and learn your brothers of the leaf, and then perhaps you might do a personal exchange that would be much less likely to garner the scrutiny of your jack-booted anti-tobacco customs polizia!



Sorry .............. got carried away ............
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Old 06-05-2009, 10:44 AM   #44
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Thumbs up Re: Not over-joyed with pipesandcigars.com
Ive had really good services from pipesandcigars.com although I've yet to be bowled over by any of the baccy's ive bought from them, they ship fast and they are very courtious... cour-tee-us-- umm i cant spell...
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Old 06-05-2009, 12:10 PM   #45
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Re: Not over-joyed with pipesandcigars.com
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Ive had really good services from pipesandcigars.com although I've yet to be bowled over by any of the baccy's ive bought from them, they ship fast and they are very courtious... cour-tee-us-- umm i cant spell...
For you, good sir! SpellCheck.net - Free Online Spell Checker
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