Not over-joyed with pipesandcigars.com

[Rolando]

My last order was missing a tin which I could have reported but didn't because I got busy and by the time I thought of it again it was probably too late to be convincing.

However my biggest gripe is their inventory does not appear to be tied properly to their website. Most of the orders I place are delayed for stock reasons but I don't know at the time of the order, when I check the order on their website there is no notification, and they never contact me via email. It is frustrating being left in the dark as far as when an order will ship.

Not the end of the world but annoying.

[squeeze left]

So, you are posting this without ever having contacted the retailer to see if they will make it right? Just checking.

[bige610]

i had a friend who ran into a similar problem. I would call them. He got the rest of his order.

[Rolando]

Originally Posted by squeeze left

So, you are posting this without ever having contacted the retailer to see if they will make it right? Just checking.

I don't care about the missing tin, well I do, but IMO that ship has sailed. What I care about is that I have place yet another order and I have no idea when it will ship. The one before last was delayed 8 days waiting for inventory without a peep from them. I finally called after I thought it should have arrived to find out it was just then shipping. That is not exactly great customer service.

[dillonmcmurphy]

That's dissappointing. I was stoked that they had such a great inventory of tobaccos but now that you mention that I may have to take my business elsewhere.....

[bige610]

ive never had a problem with them. not sure what happend for you. i hope they make it right

[squeeze left]

I ask because I had excellent service when I've ordered from them. I was looking for a particular pipe tobacco (Sam Gawith Dark Plug) and they are, as far as I can tell, the only US retailer for it. They were out of stock but I emailed and asked them to let me know when they got more. Two months later, I got the email and the order was no problem.

So for me online inventory was accurate and shipping okay. Sorry to hear of your trouble; if non-real-time inventory bothers you don't buy from Atlantic cigar either.

[tzilt]

Ive never ordered from pipesandcigars. I will say that I have nothing but pleasant experiences with both smokingpipes.com and 4noggins.

[imthegoal]

I just received my order from them yesterday. I had placed my order on Sunday which contained a Bjarne pipe and 8 tins and 8 ounce of trout stream. All of it arrived here yesterday with an extra czech tool. Definately no complaints here. Sorry it hasnt worked out for you.

[Mad Hatter]

Their website does say to call for availability. Its a pain in the ass but it's obviously the price to pay for their broad selection.

[Senator]

I've only ordered through them once...but I had a very good experience with them. My only issue is with the shipping costs to Canada. $32 is a little high to ship $20 of tobacco. I've found smokingpipes to be my favourite tobacco retailer so far...and I'm enjoying dealing with Frenchy on pipes.

The only retailer I've actually had a bad experience with is 4noggins. I found Rich to be very unresponsive to shipping queries and I won't deal with him again. I knwo this is contrary to other's experience, though.

[TOB9595]

Seems like, overall, the experiences are grand.
Stuff happens and if you don't give them an opportunity to make it right...or at least call them and explain what happened to you so they can make it not happen to some else....

Let us know what they say after you tell them you have a problem..

[Vrbas]

The only problem i had with them was some "miscalculations" as far as my bulk tobacco went. Ordered about 5 blends from them (only like 1oz each) and one baggie CLEARLY did not weigh up to 1oz. The others were off a little as well (under), but oh well. I don't smoke enough for it to be that big of an issue and luckily i didn't particularly like the blend i got jipped on all that much, but still it gets under my skin.

I'd recommend CupoJoes.com They got the stuff, they'll ship it fast, and they seem to have higher quality of ziplock bags (funny i'm rating the quality of a zippy, but it's true).

[jazzkat88]

I've ordered from them three times, had excellent service all around. As others have suggested, see if they can fix things. I bet they do.

[Mikepd]

On Monday morning call 1-800-494-9144 and ask for Deb or Bob. Have your order number ready for the missing tin and if something says check for availability, always call ahead or order over the phone for that item. They will have no problem replacing something that was missed on an order.