Well, I'm finished buying from pipesandcigars.com

[KinnScience]

Such a silly thing really. I've made about 10 orders from them over the last month, most around $300. They were short and I called Debbie and she made good on it for one order. But after that, I noticed they were short on other bags. I let it go.

I guess little things bug me but, I had one item that didn't ship because they were out of stock. To my knowledge, they did not notify me .. just didn't ship it. I called them today about it. They explained that it was out of stock, and it would be out for a while. I asked if I could just order something in place of it instead. Now I always order enough so that I don't have to pay shipping. Just figure it makes sense to do it that way. So now the guy tells me that "yes I can do a replacement since they are out of stock on what I ordered" BUT they will have to charge me extra .. because of shipping, even though I ordered it with a large order and the original bill did not have shipping (they already sent out the order minus the item that was out of stock) So, it is basically forcing me into having to buy another $100 to avoid shipping, or pay more for the item than I would have originally. When I ordered it .. the order went through; nobody said anything. I've had so many orders that if they would have notified me I would have done a replacement and tacked it on to one of my other orders.

Anyway, it is a small and silly thing. And to tell you the truth? If they guy would have said: Hey, no problem.. we'll get it out to you without charging you extra for shipping" I would likely have made another order over $100 anyway. But, it is the principle of the thing. I've spent over $10,000 on pipes and tobacco this last 40 days, about 1/4-1/3 of it with them. I don't want to spend for something I don't want or need right now. I do know for certain that if it were smokingpipes.com they would have done the right thing.

The only reason I care .. is the principle of the thing. Why should I now have to pay more? Am I wrong?

Either way, I have to say that smokingpipes.com is way better.

One man's opinion.

[Bermac]

There is no excuse for poor customer service. It shouldn't matter how much you spend

Originally Posted by KinnScience

I've spent over $10,000 on pipes and tobacco this last 40 days, about 1/4-1/3 of it with them.

Did you really spend $10,000 in 40 days??? That is 5x what I spent on my first car.

[Jack Straw]

That's just no good. I had a similarly frustrating experience (although not on a "I just won the lotto" scale) with tampahumidor.com, so I understand. I ordered a nice cigar cutter from them, paid extra for UPS ground so I'd have it in time for the weekend, and tacked on 3 or 4 single cigars (which usually ship free regular mail) just cus. Well, a week goes by and I don't see anything, so I give them a call and the guy says, "Oh, the cutter was backordered, but it should ship tomorrow." Being patient, I said OK and was just happy it would be on the way. A few days later, I get a UPS ground package from them, and all it has is the cigars (which should have shipped free, USPS bulk). When I called next (maybe 2.5 weeks after I ordered it), the guy says "oh, they're going out today, I think it was sent USPS." Crap. What did I pay for UPS for? You'd think they'd send it to me UPS (usually next day or 2nd day if shipped from the eastern half of the US to here) as a courtesy. I finally get it close to 3.5 weeks later, and it's not even the right color. Thankfully, I like this color more anyway. If the guy hadn't seemed so nice on the phone, I would have cancelled the order. I am not sure I will do business with them for a while, though.

[Mad Hatter]

Originally Posted by Jack Straw

That's just no good. I had a similarly frustrating experience (although not on a "I just won the lotto" scale) with tampahumidor.com, so I understand. I ordered a nice cigar cutter from them, paid extra for UPS ground so I'd have it in time for the weekend, and tacked on 3 or 4 single cigars (which usually ship free regular mail) just cus. Well, a week goes by and I don't see anything, so I give them a call and the guy says, "Oh, the cutter was backordered, but it should ship tomorrow." Being patient, I said OK and was just happy it would be on the way. A few days later, I get a UPS ground package from them, and all it has is the cigars (which should have shipped free, USPS bulk). When I called next (maybe 2.5 weeks after I ordered it), the guy says "oh, they're going out today, I think it was sent USPS." Crap. What did I pay for UPS for? You'd think they'd send it to me UPS (usually next day or 2nd day if shipped from the eastern half of the US to here) as a courtesy. I finally get it close to 3.5 weeks later, and it's not even the right color. Thankfully, I like this color more anyway. If the guy hadn't seemed so nice on the phone, I would have cancelled the order. I am not sure I will do business with them for a while, though.

Don't you love paying for rush delivery only to be backordered. Kinda defeats the purpose

[BrSpiritus]

anytime this happens with a backorder item just ask for a refund, it takes the oops I paid too much for shipping factor out of the equation.

[morefifemusicanyone]

Originally Posted by Mad Hatter

Don't you love paying for rush delivery only to be backordered. Kinda defeats the purpose

Word. I usually order 3 day usps when available as lot of times I get that in two days.

To Kinn,

I placed an order with cupojoes.com for a pipe and two tins of escudo. They only had one tin in stock. They emailed me the same day I ordered stating that the pipe and tin were shipped and they would ship the additional tin of escudo separately as soon as it got in at no additional cost to me.

for them.

I am sure you saw my post about my recent debacle with pipesandcigars.com. Only they didn't ship the rest of my order (I think I had about 6-7 tins), they just held the whole thing. I called two weeks later and the excuse was that we got notified that things were slow because of schip. BS!

Anyway, sorry to hear that you are discouraged. Myself getting out of the pipe game, I don't have to worry about it anymore.

[Mad Hatter]

And we will miss you Tyler. I wish you would have just taken your hobby underground but such is life

[phatmax]

Weird, I ordered two pipes on seperate orders a week apart and both came in just fine. Oh and a couple pounds of DAN tobacco and that came in quick too.

I might think twice though...next time around

[morefifemusicanyone]

Originally Posted by Mad Hatter

And we will miss you Tyler. I wish you would have just taken your hobby underground but such is life

Haha,

I am not dieing.

I will still enjoy the occasional smoke, but only in a social atmosphere away from my children. And quite infrequently.

I will still be active on the board. Thank you for the sentiments Joe.

/threadjack off

[Cypress]

10k in the last 40 days? What do you do and where can i sign up to make that kind of money?

[Mad Hatter]

Originally Posted by Cypress

10k in the last 40 days? What do you do and where can i sign up to make that kind of money?

Think "Breaking Bad"

[Lord Wigglybottom]

Originally Posted by Cypress

10k in the last 40 days? What do you do and where can i sign up to make that kind of money?

x2. Seriously, x2.

No, really. We'd like to know, provided it's something you can discuss openly.

[dmkerr]

Originally Posted by morefifemusicanyone

Haha,

I am not dieing.

I will still enjoy the occasional smoke, but only in a social atmosphere away from my children. And quite infrequently.

I will still be active on the board. Thank you for the sentiments Joe.

/threadjack off

Been there! My twin boys were diagnosed with athsma when they were very little. turned out to be nothing but I was taking no chances. Later on, it just didn't seem like a good idea to smoke around them. Even now, I don't do it that often and when I do, I'm in "Dad's Private Space". I do most of my smoking when they're with their mother (joint custody - I have them half the time).

You'll be back! And when you come back, you'll wish you'd taken the advice Mad Hatter gave me. Save your stuff. You'll be glad you did. When you start back up, you'll have familiar pipes and a buttload of aged tobacco. 'Til then, all the best!

[DSturg369]

I've only ordered from pipesandcigars.com once but it was a good experience for me. I really hate to see a fellow piper get treated like this.

[drastic_quench]

Goddamn, 10k!? That's the real story here. I won't spend ten thousand dollars on this hobby over the course of my entire lifetime.

I'm not accusing you of anything or judging you, but holy hell that's a big number. If I was going to throw down that much in the pipe world, it'd be for equipment, tools, and training to be a carver - so I could hopefully make it back.