Mailing in Zippo Questions

[drastic_quench]

I want to mail in my Zippo for the pipe lighter insert.

Is this the correct address?

Zippo Repair Clinic
1932 Zippo Drive
Bradford, PA 16701

Do I need to include money to cover return shipping?

How long does this take?

[baba]

This will be interesting to follow. I need to send in a Zippo Blu - it just doesn't work worth a darn

[DSturg369]

http://www.zippo.com/FAQs/Repairs/Ho...1-51125f34fb35

[baba]

Thanks Dale for the link. I saw the trouble shooting for the Zippo blu, and I just might be able to fix it.

Thanks

[Griz]

I got the insert for my Zippo a year ago. You do not need return shipping and the whole process was about 6 weeks.

The only problem was from their backlog. I had sent them my email address to notify me when the package was received. That took about three weeks. When I called at the end of the three weeks wondering if my lighter had been lost, Zippo said they probably just haven't gotten to it yet due to the demand for repairs. They called back the next day having found it. Three weeks later it came back with the new insert.

Good customer service response.