I placed an order last week from P&C. Nothing big on the scale of some of your purchases, just a new cob and 2 1.5 oz tins of their H&H blends. On the way to work, a medium size box was hanging on the mailbox. I opened it up and found a new MM,a tin of Grandma's Kitchen, a calender, and an 8 oz tin of Anni. Already sensing that the wife would be ballistic over my messup, I found the packing slip. Hand written on the slip was the explanation that they were out of the 1.5, so they substituted the 8 at no charge. I really appreciate that level of service. They have always been fast as well.