Without getting into any name calling, I really do think that the first step when you have an unsatisfactory online business transaction is to contact the vendor, privately. I bought a pipe from Altinok, and it was a great pipe, and he was a pleasure to do business with. I don't think you can just say, He's Turkish and lives overseas, so I can't be bothered, I'll just express my dissatisfaction on a public forum. Write to him! Actually, I don't think the pipe that you got was so bad, but it's not the same as the one in the picture. When I was shopping with Altinok, I was also initially interested in the claw -- I wrote to ask him about it, he said he didn't have one in stock, but could source one. It's not really realistic to expect that it will be exactly the same.
Write to him. You could even come back and tell us what he says.