Flight Agent

[radar]

An award should go to the United Airlines gate agent in
Denver for being smart and funny, and making her
point, when confronted with a passenger who probably
deserved to fly as cargo.

A crowded United flight was canceled. A single agent
was rebooking a long line of inconvenienced travelers.

Suddenly an angry passenger pushed his way to the desk.
He slapped his ticket down on the counter and said, "I
HAVE to be on this flight and it has to be FIRST
CLASS."

The agent replied, "I'm sorry sir. I'll be happy to try
to help you, but I've got to help these folks first,
and I'm sure we'll be able to work something out."

The passenger was unimpressed. He asked loudly, so that
the passengers behind him could hear, "Do you have any
idea who I am?"

Without hesitating, the gate agent smiled and grabbed
her public address microphone. "May I have your
attention please?" she began, her voice bellowing
throughout the terminal. "We have a passenger here at
the gate WHO DOES NOT KNOW WHO HE IS. If anyone can
help him find his identity, please come to the gate."

With the folks behind him in line laughing
hysterically, the man glared at the United agent,
gritted his teeth and swore, "F___ you!"

Without flinching, she smiled and said, "I'm sorry,
sir, but you'll have to stand in line for that, too."