Here's what happened to me. See what you think.
I stop in the shop. They sent out an email promoting Xikars new HC cigar line. As with most promos, you buy something and they kick in something extra. In the email it said you buy three sticks get one free.
What the hell, I took a shot. I picked out my three and took them to the counter. I asked where the freebie cigars were. The girl at the register said they were not doing that but they were putting everyone's name in a raffle for a cutter/lighter combo. I turned to the owner who was there with the cigar rep and told him I thought the email said 1 free stick with the purchase of 3. He told me I was mistaken. Who knew, maybe he was right.
I get home later that night and I just had to know if I was losing my mind or was I remembering correctly. Well, after opening the email again, I was right. They advertised the free stick deal.
No big deal right? So the next time I stopped in, I asked the owner I saw during the promo about the ad he sent out in the email and why did he not give out the sticks like promised. I was really just trying to bust his balls but he got all pissy with me and said that the rep forgot to bring an extra box of smokes for the freebies. I said he should have busted out one of his boxes to give out. He told me that there was no way he was going to eat the cost of a box of smokes and that the Xikar rep was responsible. I told him that would have been the stand up thing to do.
That was the last time I stepped foot into his store.