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Xikar Warranty Question

This is a discussion on Xikar Warranty Question within the Meet the Manufacturer forums, part of the Cigar Specialty Forums category; Originally Posted by str8edg Good day sir, I just bought a 007 bullet cutter and a Xi3 STK... I have ...
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Old 02-01-2008, 08:06 AM   #16
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Re: Xikar Warranty Question
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Originally Posted by str8edg View Post
Good day sir, I just bought a 007 bullet cutter and a Xi3 STK... I have not used either one yet... too cold to smoke! Anyway my question/problem is in the booklet that came with the 007 has a warrenty card... but it looks like the warrenty card from the Xi3 booklet was ripped out... does that matter, what should I do? Or do you even have to fill them out?
You can register your stuff on the Xikar web site. This is how I have always done it. Hopefully Canada is not locked out of the site.
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Old 02-01-2008, 08:52 AM   #17
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Re: Xikar Warranty Question
Thank you sir... never thought if that!

Doing it now

*EDIT*

Well I tried to do it... when I click on START THE REGISTRATION >> nothing happens, it just tries to load and then goes back to the same page.

So I still need an answer on this please
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Last edited by str8edg; 02-01-2008 at 09:03 AM..
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Old 02-01-2008, 09:23 AM   #18
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Re: Xikar Warranty Question
Never mind... I kept clicking and it eventually worked. So I am all registered now, thanks again
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Old 02-01-2008, 02:30 PM   #19
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Re: Xikar Warranty Question
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Originally Posted by str8edg View Post
I am still wondering this...

I used my Xi3 the other day... I love it
DON'T WORRY!

You can fill out your warranty online here:

http://www.xikar.com/warranty/warranty.asp

You will create a login/password which you can use over time to go back and add more products under your account: lighters, more cutters, whatever!

We do still provide free leather sheaths for all our Xi cutters and all XIKAR lighters - just register, select your product, fill in your address and we'll get a sheath out to you!

Thanks,
Andy
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Old 02-01-2008, 02:49 PM   #20
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Re: Xikar Warranty Question
I just signed up and registered both my cutters Xi3 and a 007 punch. But I already got the sheath for the Xi3... it shipped with it. So how would I go about asking not to send me another one? I just want to be honest about this. Can you take care of this?
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Old 02-01-2008, 03:53 PM   #21
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Re: Xikar Warranty Question
What happens to the old ones that are sent back that were replaced at the store? Do you guys repair them and sell them as used (discount)? Thanks!
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Old 02-01-2008, 08:48 PM   #22
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Re: Xikar Warranty Question
Warranty Registered: 5/26/2007 for my xikar lighter......



still no sheath...and still waiting....
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Old 02-01-2008, 11:40 PM   #23
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Re: Xikar Warranty Question
I got one for my lighter and cutter 2 weeks after registering - maybe you should e-mail them.
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Old 02-06-2008, 12:54 PM   #24
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Re: Xikar Warranty Question
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Originally Posted by stevieray View Post
Warranty Registered: 5/26/2007 for my xikar lighter......



still no sheath...and still waiting....
please do send us an email @ info@xikar.com - we'll want to double check the mailing address we have on file.

thanks,
Andy
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Old 02-06-2008, 01:14 PM   #25
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Re: Xikar Warranty Question
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please do send us an email @ info@xikar.com - we'll want to double check the mailing address we have on file.

thanks,
Andy
email sent
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Old 02-06-2008, 02:17 PM   #26
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Re: Xikar Warranty Question
i know my local retailer replaced my Zino, no questions asked.

I had owned my white Zino fo r10 years...it finally got dull and my shop owner replaced t with a new maroon Zino cutter. you shop should also replace the xikar.

Quote:
Originally Posted by [OT] Loki View Post
I went to my local xikar dealer and asked if i could just sawp it out there and they said no. Oh well, gota send it in then I guess
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Old 02-06-2008, 02:44 PM   #27
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Re: Xikar Warranty Question
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Originally Posted by vanderburg View Post
i know my local retailer replaced my Zino, no questions asked.

I had owned my white Zino fo r10 years...it finally got dull and my shop owner replaced t with a new maroon Zino cutter. you shop should also replace the xikar.

It's all about customer service! Unfortunately, some shops just don't get it.

Jim
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Old 02-06-2008, 06:02 PM   #28
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Re: Xikar Warranty Question
I have to say that Xikar is as responsive a company as I have ever dealt with when it comes to warranty issues.


Quote:
Originally Posted by Addiction View Post
I just want to make sure my understanding is correct.

If my Xikar lighter has an issue ever, I simply take it to an authorized dealer and they will replace it from inventory and deal with you for a replacement? Is that correct? Is it the same for cutters or do I have to send those in?

Thanks in advance.
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Old 02-22-2008, 07:43 PM   #29
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Re: Xikar Warranty Question
I sent my cigar cutter to Xikar and had it back exactly one week from the day I sent it. I'm absolutely amazed! They just sent me a new one even though I hadn't registered for the warranty. wow! great customer service.
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Old 02-28-2008, 03:15 PM   #30
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Re: Xikar Warranty Question
One Rosewood cutter in the mail today. I just know in my heart I would go to the store and they would say no. Then I would be pi**ed my time.
Anyway, one side is coming off. I don't use it any more as some of you know. I like to have it around for the non-biters in the crowd.

All the best,
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