Xikar Warranty Question

[kalvinchris]

Originally Posted by ahc4353

One Rosewood cutter in the mail today. I just know in my heart I would go to the store and they would say no. Then I would be pi**ed my time.
Anyway, one side is coming off. I don't use it any more as some of you know. I like to have it around for the non-biters in the crowd.

All the best,
Al

Both sides of my Rosewood cutter could just be pulled of easily. I finally just got the super glue out and it won't budge now. Other than that small problem, my cutter is great

[freakygar]

Originally Posted by kalvinchris

Both sides of my Rosewood cutter could just be pulled of easily. I finally just got the super glue out and it won't budge now. Other than that small problem, my cutter is great

I hear ya. However, when someone puts out that kind of money you wouldn't think you would have to pull out the crazy glue.

[freakygar]

Opened my mail box to find a brand new Rosewood cutter.
Great Customer Service!!!

All the best,
Al

[CHRONO14]

Just recently purchased an Xi3 stk and after one use the little knob/ slide switch used to open it fell off and disappeared. Anyone else experience this issue before? Would you recommend sending it in for service or just trying a B&M? Thanks.

[Gov]

Just bought a brand new Xikar Exodus in black. I love the design and size. I can not tell you how many of my boys try to swipe it when I am not looking.

The other reason is because of the warranty. I hope it is true that they will stand behind their product.

I just had a Colibri LTR-700 crap the bed on me after 6 years or so. If you saw this lighter you would have thought it was only a couple of months old. Yup out of warranty and nothing I can do but chuck it...NICE!!

[freakygar]

Read my little story here. You have no worries.

Al

Originally Posted by Gov

Just bought a brand new Xikar Exodus in black. I love the design and size. I can not tell you how many of my boys try to swipe it when I am not looking.

The other reason is because of the warranty. I hope it is true that they will stand behind their product.

I just had a Colibri LTR-700 crap the bed on me after 6 years or so. If you saw this lighter you would have thought it was only a couple of months old. Yup out of warranty and nothing I can do but chuck it...NICE!!

[Da Klugs]

These folks have always been nice as pie with issues for me. The Wood handled versions had issues initially with them falling off. Just call em and they tell you where to send it. They send you a new one.

[Gov]

I too am now a believer. I registered online and got my FREE lighter case in about a week. Seems to be a true blue company. FINALLY a company worth investing in.

[Da Klugs]

Originally Posted by Gov

I too am now a believer. I registered online and got my FREE lighter case in about a week. Seems to be a true blue company. FINALLY a company worth investing in.

Actually prefer Palio cutters now, but they are both fine companies that stand behind their products.

[Pat1075]

Today my xikar cutter got jammed permanently and I it was swapped out for one in the display case at the B & M where I bought it.

[ArtG]

I returned an Ellipse to Xikar and received a replacement within two weeks. Unfortunately, the replacement was as bad as the one I returned, triple flame just does not ignite most of the time, regardless of the setting I put it on. I was in Dallas on a business trip at a local B&M and saw the owner preparing to send an Ellipse back, he said there were a lot of problems with that particular lighter. I don't see it on their website anymore.
I like the company, even like the Defiance but the freebie lighters I have received work better than the $90 lighter I bought.

[ArtG]

Originally Posted by ArtG

I returned an Ellipse to Xikar and received a replacement within two weeks. Unfortunately, the replacement was as bad as the one I returned, triple flame just does not ignite most of the time, regardless of the setting I put it on. I was in Dallas on a business trip at a local B&M and saw the owner preparing to send an Ellipse back, he said there were a lot of problems with that particular lighter. I don't see it on their website anymore.
I like the company, even like the Defiance but the freebie lighters I have received work better than the $90 lighter I bought.

I just returned from the Big Smoke in Las Vegas, great time. I went by the Xikar booth to check out their pull punch and they had a display of lighters. A lovely young woman was there and I mentioned the return of my Ellipse and the replacement was no better than the one I returned. She said they stopped selling the Ellipse because of problems and said that she would replace it for me with another model (this one is triple flame in line as opposed to the triangle of the Ellipse). This young woman is Belinda Doyle and she happens to be VP of Sales! I have to say, Xikar wants their customers happy and she certainly displayed the Xikar credo in person.

[SixPackSunday]

no local shops carry xikar for me... so its hitting the mail today.

0308 0730 0000 7798 2165

my lighter has seemed to stop wanting to fill properly, and takes several attempts to light.

since i know xikar is a solid company and will take care of me, i figured i would post up here so everybody can see how great and quick they are!

[ashmaster]

I'm with you on this SixPack. I just packaged my Executive lighter and Xi cutter to send to service (they'll be going out tomorrow). I've had both for over 2 years, not happy with the way the black finish wore off the lighter and the cutter needs to be sharpened. I'm confident in their service and expect nothing but satisfaction.

[zucc]

this is y xikar is makeing it more and more tempting to me to buy there cutter