Xikar Warranty Question

[SixPackSunday]

Originally Posted by SixPackSunday

no local shops carry xikar for me... so its hitting the mail today.

0308 0730 0000 7798 2165

my lighter has seemed to stop wanting to fill properly, and takes several attempts to light.

since i know xikar is a solid company and will take care of me, i figured i would post up here so everybody can see how great and quick they are!

brand new one delivered today! thank you Xikar!!!

[ashmaster]

Originally Posted by ashmaster

I'm with you on this SixPack. I just packaged my Executive lighter and Xi cutter to send to service (they'll be going out tomorrow). I've had both for over 2 years, not happy with the way the black finish wore off the lighter and the cutter needs to be sharpened. I'm confident in their service and expect nothing but satisfaction.

All I can say is that Xikar exceeded my expectations. I sent my black lighter because the finish wore off. In my letter I asked if it was possible to exchange it for the Gunmetal one, if not no big deal.....they sent me a new Gunmetal lighter. They also replaced my cutter with a brand new one. I have nothing but great things to say about Xikar....this is what customer service is all about!!!!

[eljimmy]

Xikar customer service is the best! Emails answered almost right away. Had 1 faulty lighter and was sent a new one right away.

[bdw1984]

heres my conversation with xikar cut and pasted... what great service!!

Ben,

That is not a problem at all. I have provided the address below, just empty your lighter of fuel and mail it in a padded envelope. Also be sure to include your name, return address and a copy of this email so that our returns department is aware of the changes. And it is strongly recommended you use a deliver confirmation/tracking, however it is not required by us.

XIKAR Inc.
Attn: Returns
PO Box 025757
Kansas City, MO 64102

On Mon, Jun 29, 2009 at 12:47 PM, benwinikoff@yahoo.com <benwinikoff@yahoo.com> wrote:
NAME: Ben Winikoff
EMAIL: benwinikoff@yahoo.com
PHONE: 954-861-7260
COMMENTS: i bought a xikar plunge lighter awhile back and it has never worked correctly... i have taken all the troubleshooting steps that you list on the site and it is still not functional... i was wondering if i sent it back would you be able to replace it with a blue incline lighter... i am aware that the two lighters are the same price i just prefer the incline much better... please let me know asap... thanks in advance
ben

[jbo]

It is not often that I recommend a company, but Xicar is one that I highly recommend. The first time I used a Xicar I got my finger pinched and my herfing buddies have never let me live that down. (Unlike the woman who got burned on McDonald's coffee, I didn't sue Xicar.) A friend bought me my own Xicar as a "thank you" gift. In time it wasn't cutting as well as I would like. I took it back to the store, the attendant clicked it a couple of times and reached down, pulled out a new one and gave it to me. Now, that's service.

Recently I received some gift certificates. I bought a Xicar lighter and it was because of the way I was treated when my cutter wasn't operating well. I will continue to be a Xicar customer.

[madurolover]

I just want to know why it takes so long to get the leather sheath after registering your cutter?

Signed,
waiting 2 years for a leather sheath

[Demasoni]

Just bought a Xikar Executive lighter, works very well and the lifetime warranty is reassuring.

Quick question: Is it normal for the lighter not to produce a torch on the first try after a an hour or so of not using it? It very easily produces a torch every time after the initial attempt.

[JackH]

I bought my Xikar Element over 3 years ago, registered it on their website and had to send it in a couple weeks ago because a seal started leaking. I just openned my mail and they sent me a brand new lighter with a built in cutter that wasn't on the original. This is one company that honors their warranty and I see no reason to buy my accessories elsewhere.

[jarrod]

We sell Xikars almost exclusively. Thier warranty is great! we full swap our customers and Xikar sends us new ones.