Xikar Warranty Question

[Addiction]

I just want to make sure my understanding is correct.

If my Xikar lighter has an issue ever, I simply take it to an authorized dealer and they will replace it from inventory and deal with you for a replacement? Is that correct? Is it the same for cutters or do I have to send those in?

Thanks in advance.

[stevieray]

From the Xikar website:

XIKAR lighters carry our 100% Satisfaction Guarantee. So, if you feel that your lighter fails to live up to our promise of fit, finish and function, simply return it to us and we will immediately and cheerfully repair or replace your product. Before sending in your lighter, please refer to our instruction manual to fix any occasional problems. We are proud to offer our lifetime warranty on all XIKAR products. So, if you feel that a XIKAR product fails to live up to our promise of fit, finish or function, simply return it to us and we will immediately and cheerfully repair or replace your product under our Total Satisfaction Guarantee!

If for any reason you need to return your product, please return the product only (without the box) in a padded/bubble mailing envelope to


XIKAR, Inc
P.O. Box 025757
Kansas City, MO 64102

[XIKAR]

Originally Posted by Addiction

I just want to make sure my understanding is correct.

If my Xikar lighter has an issue ever, I simply take it to an authorized dealer and they will replace it from inventory and deal with you for a replacement? Is that correct? Is it the same for cutters or do I have to send those in?

Thanks in advance.

Thanks for the quick help StevieRay!

Addiction, we strongly encourage all our dealers to facilitate an over-the-counter enchange policy for ANYTHING with our name on it (lighters, cutters, cases...etc.).

I can not guarantee 100% of dealers will do this but most will. Sending it in to us is always your backup. You can search for local dealers here:

http://www.xikar.com/retailers.asp

[Addiction]

Thanks for the quick response.

[RJT]

Originally Posted by XIKAR

Thanks for the quick help StevieRay!

Addiction, we strongly encourage all our dealers to facilitate an over-the-counter enchange policy for ANYTHING with our name on it (lighters, cutters, cases...etc.).

I can not guarantee 100% of dealers will do this but most will. Sending it in to us is always your backup. You can search for local dealers here:

http://www.xikar.com/retailers.asp

Think this was a great approach to add this to your warranty policy.

[Marlboro Cigars]

Great to know if my Xikar ever fails.

[[OT] Loki]

Originally Posted by XIKAR

Thanks for the quick help StevieRay!

Addiction, we strongly encourage all our dealers to facilitate an over-the-counter enchange policy for ANYTHING with our name on it (lighters, cutters, cases...etc.).

I can not guarantee 100% of dealers will do this but most will. Sending it in to us is always your backup. You can search for local dealers here:

http://www.xikar.com/retailers.asp

this is great news, thanks for posting it

[BlueHavanaII]

Originally Posted by XIKAR

Thanks for the quick help StevieRay!

Addiction, we strongly encourage all our dealers to facilitate an over-the-counter enchange policy for ANYTHING with our name on it (lighters, cutters, cases...etc.).

I can not guarantee 100% of dealers will do this but most will. Sending it in to us is always your backup. You can search for local dealers here:

http://www.xikar.com/retailers.asp

It's nice to see Xikar taking this approach. I always provide over the counter replacement, but didn't know if it was the authorized way to handle this!

Jim

[[OT] Loki]

I went to my local xikar dealer and asked if i could just sawp it out there and they said no. Oh well, gota send it in then I guess

[DennisP]

Originally Posted by [OT] Loki

I went to my local xikar dealer and asked if i could just sawp it out there and they said no. Oh well, gota send it in then I guess

I was out of town this week and took another cutter so sent my Xikar before I left. The new one was here before I returned.

I think they actually sent a brand new one instead of repairing the old one. If not, they sure cleaned it up nicely because it looks brand new.

[Gargamel]

I got one of those cutters with the wooden handles. Within a month one fell off and within 4 months both were gone.

[Tyrel]

Originally Posted by XIKAR

Thanks for the quick help StevieRay!

Addiction, we strongly encourage all our dealers to facilitate an over-the-counter enchange policy for ANYTHING with our name on it (lighters, cutters, cases...etc.).

I can not guarantee 100% of dealers will do this but most will. Sending it in to us is always your backup. You can search for local dealers here:

http://www.xikar.com/retailers.asp

I love my Xikar lighter and cutter!!! I know that there are others out there but as far as quality and consistency I always choose Xikar!!!!!

[Vader1974]

My local shop has replaced 2 Xikar lighters for me. They charge $3 per replacement. The charge is for shipping the faulty lighter back to Xikar.

Brian

[str8edg]

Good day sir, I just bought a 007 bullet cutter and a Xi3 STK... I have not used either one yet... too cold to smoke! Anyway my question/problem is in the booklet that came with the 007 has a warrenty card... but it looks like the warrenty card from the Xi3 booklet was ripped out... does that matter, what should I do? Or do you even have to fill them out?

[str8edg]

I am still wondering this...

I used my Xi3 the other day... I love it